IT Service Desk Technician - Remote Support/Field Service - Temp to Hire

**About the Role** We are seeking a skilled and customer\-focused **IT Service Desk Technician** to join our team on a temp\-to\-hire basis. This role is ideal for a technically sharp problem\-solver who thrives on troubleshooting complex networking and endpoint issues while delivering outstanding support to end users. You'll work hands\-on with enterprise networking equipment, remote support tools, and ticketing systems, often coordinating with on\-site technicians to resolve issues efficiently. This is a great opportunity for someone looking to grow into a permanent role within a collaborative IT environment. What You'll Do * Support and troubleshoot Cisco Meraki networking equipment, including wireless access points, switches, and security appliances * Monitor devices and diagnose network issues using the Cisco Meraki Dashboard * Visualize network topology and clearly communicate troubleshooting steps to technicians or "smart hands" on\-site to resolve complex network issues * Apply strong working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking to identify and resolve connectivity problems * Manage and track support requests through a ticketing system, ensuring timely updates and resolutions (Zoho Desk experience preferred). * Perform remote troubleshooting using tools such as Remote Desktop and Zoho Assist * Support and maintain endpoint hardware, including desktops, laptops, printers, docking stations, and peripherals * Document incidents, resolutions, and technical procedures clearly and accurately * Provide friendly, professional support to both technical and non\-technical users, translating technical issues into clear, understandable terms * Utilize the Zoho software suite (Cliq, Sheet, Writer, etc.) for daily communication, documentation, and collaboration What We're Looking For * Proven experience supporting and troubleshooting Cisco Meraki networking equipment (access points, switches, security devices) * Hands\-on experience with the Cisco Meraki Dashboard for monitoring and troubleshooting * Ability to mentally map network topology and verbally guide on\-site personnel through troubleshooting steps * Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking concepts * Experience with ticketing systems; familiarity with Zoho Desk strongly preferred * Comfort using remote support tools such as Remote Desktop and Zoho Assist * Working knowledge of endpoint hardware: desktops, laptops, printers, docking stations, and peripherals * Strong documentation habits for incidents, resolutions, and procedures * Excellent customer service and communication skills, with the ability to explain technical concepts to non\-technical audiences * Familiarity with the Zoho software suite (Cliq, Sheet, Writer, etc.) is a plus **Why Join Us** This temp\-to\-hire position offers the chance to demonstrate your skills, gain valuable experience with enterprise\-grade networking tools, and transition into a long