Desktop Support Officer

IT Skills and ExperienceDesired Experience: Computer OS/Peripherals troubleshooting Handling Different PC Operating Systems ( Windows 7/8 and 10) Performing Hardware Software Installation ( understanding of deployment tools like SCCM) Basic knowledge of SOE and group policies Printer support Good knowledge of MS Office tools installation & troubleshooting Excellent customer service and people skills Field experience supporting a variety of technologies and services Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure Personal Attributes:Excellent End-user computing skills. Good knowledge of Infrastructure support.Strong analytical and problem-solving capabilitiesWell-organized and extremely detail-oriented Strong customer service ethic and great communication skills, both oral and writtenPassionate about delivering quality no matter what you are doing Can work both independently and in a collaborative team-oriented environmentA self-starter, motivated to push the limits and think outside of the box Fondness for solutions that are simple, elegant, and effective Ability to work with and maintain confidential informationIn-depth knowledge of:Windows OS (e.g. XP, Vista, Windows 7, 10)Microsoft Office applicationsPCLaptop hardwarePCLaptop peripherals, including printersMobile devices Basic knowledge of: Active DirectoryExchangeApple OSSCCMIT QualificationsAt least two of the following:PCLaptop OEM Maintenance CertificationCompTIA A+ CertificationMicrosoft Certified IT Professional (MCITP) certification in the desktop areaMicrosoft Office Specialist (MOS) CertificationExperience in a similar role1+ Years of relevant experience.Originally posted on Himalayas