Account Manager (Remote, US-Based)

**About Us** Lava Automation was founded with one thing in mind: "Make insurance agents’ days easier through technology." What started as an insurance\-focused solution has grown. Our approach is now sought after across multiple industries, but insurance agencies remain the heart of what we do. We’re a small, remote\-first company of about 20 team members, and the majority of our clients are P\&C insurance brokers generating $1M to $10M in annual revenue. Our team works 100% remote. Internally, we stay connected through Slack, Zoom, and the occasional phone call; communication with clients is done through email, Zoom, and sometimes phone or chat. Everyone wears multiple hats here, and we lean on each other to get things done. We’re growing and have big plans ahead, so we’re looking for people who bring 100% to delivering a great client experience and have fun doing it. Our core focus is simple: We optimize business processes, technology, and staffing. Everything we do for our clients ties back to that. **Our Core Values** These words guide how we hire, coach, and grow our team: * **Collaborative Communicator.** We give before we get, with no scorecard. * **Relentless Customer Success.** Even when it costs us, even when no one’s watching. * **Integrity.** We keep our commitments and close the loop. * **Courageous Attitude.** Check the ego, stay coachable, let the work speak. * **Smart and Capable.** We push for better every day; comfort is the enemy. **Location** Work From Home (WFH). Must be based in the United States. **Position Overview** We’re looking for a dedicated Account Manager with a background in P\&C insurance agency operations to join our Customer Success team. As an Account Manager, you’ll be the primary point of contact for a portfolio of insurance agency clients, making sure they get real, lasting value from the virtual assistants Lava places with them. This is a proactive role, not a reactive one. You’re focused on preventing problems before they happen by aligning expectations early and driving results through training, coaching, and consistent follow\-through. You’ll work closely with our Customer Success Director, Trainers, and Team Leads to keep clients and their VAs on track from day one through long\-term growth. **Key Responsibilities** **Client Onboarding** * Participate in onboarding calls with clients, VAs, and internal team leads, helping align on goals, expectations, and success metrics from day one. * Walk clients through Lava’s strategic plan for the engagement so they have clear visibility into how their VA will be developed, supported, and elevated over time. * Support clear ground rules around communication, performance standards, and collaboration, including the non\-negotiables: VAs never solicit insurance advice, bind a policy, or make premium\-bearing changes. * Coordinate required training, system access, and workflow setup with our Insurance Training. **Relationship Management** * Serve as th