Specialist, Customer Service, TSMC

Job Title:Specialist, Customer Service, TSMCJob Description:THE ROLE Entegris is seeking a Customer Service Specialist to supportEntegris’ customers. This person will need to be based in Arizona but will work remotely. This role independently manages complex customer issues, interprets company policies, and collaborates cross-functionally to ensure customer requirements are met while supporting operational and financialobjectives. The position exercises discretion and independent judgment on matters of significance related to customer experience, order fulfillment, and process improvement. The ability to speak and understand Mandarin is strongly preferred for this role. WHAT YOU'LL DOCustomer Issue Management & ResolutionIndependently analyze customer orders andnon‑routinerequests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to supportaccuratefulfillment and businessobjectives.Serve as the primary point of contact for assigned customers, independently managingnon‑routineissues, evaluating competing priorities, and determiningappropriate coursesof action to meet customer and business requirements.Identifyand monitor shippingand billingholds, account discrepancies, or service risks and take corrective action within assigned authorityResolve accounts receivable issues by interpreting policy and coordinating with FinanceAssess competing customer requirements anddeterminewhich customer commitments should take precedence based on business impact, operational constraints, and strategic considerationsOrder & Account OversightDevelop and review customer quotationsand deliveraccuratepricing and termsReview and evaluate customer purchase orders for alignment withcompliance requirements, exercise judgment to resolve discrepancies or determineappropriate correctiveactions and authorize SAP entryin accordance withcompany policies.Analyzeconsignmentinventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and businessobjectives.Policy Interpretation & Business JudgmentInterpret and apply company policies to unique customer situationsRecommend policy or process changes to better meet customer and business requirementsApprove exceptions or escalations within defined guidelinesCross-Functional CollaborationPartner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirementsBalance customer needs with operational, regulatory, and financial considerationsBe the voice of the customer in internal alignment discussionsQuality, Returns & Risk ManagementManage quality notifications and return material processesAssess customer impact and determineappropriate correctiveactionsApply regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercise judgment to ensureappropriate handlingor escalation ofcompliance‑sensitivescenarios.Continuous ImprovementAnalyze recurring customer and operational issues toidentifyroot causesRecommend and support improvements to workflows, processes, and service models to increase efficiency and reduce cycle timeOther DutiesPerformadditionalresponsibilities as assigned to support departmental and organizational objectivesWHAT WE SEEKEducation:Bachelor’s degree in Businessor related field, or equivalent professional experienceExperience: Minimum of 2 years of professional experience in customer service, operations, or related business support rolesSkills:Ability to exercise independent judgment and discretionStrong analytical and problem-solving capabilitiesSAP experience preferredProficiencyin Microsoft OfficeExperience in manufacturing or ISO-regulated environments preferredSuccess MeasuresEffective resolution of complex customer issuesSound decision-making aligned with business and operational goalsImproved customer experience and service efficiency Strong cross-functional collaboration and process improvement contributions WHY WORK AT ENTEGRIS? Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office. WHAT WE OFFER Our total rewards package goes above and beyond just a payc