Salesforce Solutions Architect

OverviewThe Salesforce Solutions Architect is responsible for owning Salesforce CRM architecture and solutions design across Prosci's global revenue organization. This role will provide technical leadership for our GTM systems ecosystem, designing and implementing robust API integrations, AI-powered automation, and scalable solutions that support our complex business processes from open enrollment through enterprise expansion.Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference.Check out our website for more about our team and approach: https://www.prosci.com/about. Key Responsibilities Own Salesforce CRM architecture and solutions design across our global revenue organization, serving as the technical leader for our GTM systems ecosystem. Design and implement robust API integrations between Salesforce, HubSpot, and enterprise systems to enable seamless data flow across the customer lifecycle—from open enrollment through enterprise expansion. Build and optimize integration architecture for AI-powered lead scoring, intent data, and revenue intelligence tools including Gong. Establish and enforce technical governance, data architecture standards, and integration best practices across our multi-cloud Salesforce environment. Architect and implement custom solutions using Apex, Lightning Web Components, and Flow to support complex business processes including our Enrollment to Enterprise (E2E) motion. Lead the evaluation, selection, and implementation of third-party applications and managed packages, ensuring seamless integration with core systems. Design and build real-time data synchronization between Salesforce and external systems via REST/SOAP APIs, middleware platforms, and iPaaS solutions. Create technical documentation, integration diagrams, and architecture decision records to support knowledge transfer and scalability.Mentor Salesforce admins and provide technical leadership to cross-functional teams on complex implementations. Drive AI and automation initiatives within Salesforce including Einstein Analytics, predictive scoring models, and workflow automation. RequirementsSuccess ProfileBased on this role’s scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies. CompetenciesStrategic Mindset: Ability to understand complex business objectives across multiple regions and translate them into scalable Salesforce solutions, aligning technology architecture with organizational growth strategy.Collaborates and Balances Stakeholders: Partner effectively with stakeholders across Sales, Marketing, Customer Success, Revenue Operations, Enablement, and Finance to define business requirements, design system enhancements, and implement solutions. Highly collaborative with ability to influence senior leadership and translate technical concepts for non-technical stakeholders.Optimizes Work Processes - Continuous Improvement: Self-directed problem solver who balances technical excellence with practical business outcomes. Proactive mindset to continuously enhance Salesforce performance, integration reliability, and system scalability.Drives Work, Decision Quality - Leadership and Mentorship: Provide technical leadership and mentorship to Salesforce admins and cross-functional teams. Provide technical recommendations to senior leadership to assist with decisions on proposed solutions.Technical/Functional SkillsTechnical Proficiency: Expert proficiency in Salesforce architecture with deep knowledge of Sales Cloud, Service Cloud, and marketing automation integrations. 5+ years as a Salesforce Solutions Architect with proven experience designing and implementing enterprise-scale solutions.API and Integration Expertise: Strong API development and integration expertise—experience building complex integrations using REST/SOAP APIs, middleware platforms (Workato, MuleSoft, Boomi), and understanding webhook architecture. Design and build real-time data synchronization between systems.Salesforce Development: Hands-on development experience with Apex, Lightning Web Components, SOQL, and declarative automation tools (Flow, Process Builder). Ability to architect and implement custom solutions for complex business processes.Data Architecture: Deep