Your job, Director of Accounting Operations & AI

***We're a fractional CFO firm that works exclusively with ABA therapy practices. We have documented processes, a distributed team, and a growing client base. We need someone to turn those processes into onboarding success, daily operating discipline and the adoption of AI\-powered accounting tools.*** **ROLE DESCRIPTION** **1\. Client Onboarding and Service Delivery** Own the onboarding process from signed engagement through first monthly close delivered. * Own the full onboarding lifecycle: kickoff calls, system access, diagnostic review, cleanup scoping, workflow setup in the practice management system * Track each client through defined onboarding phases with visible status and deadlines * Serve as primary client contact during onboarding, setting expectations on timeline, deliverables, and communication cadence **2\. Team and Workflow Operations** Manage the accounting and bookkeeping team day\-to\-day and build the visibility layer that lets leadership see what is happening across the practice without asking. * Own the month\-end close and reporting cycle: assign work, set due dates, monitor progress, and ensure accurate client deliverables (financials, KPIs, reporting packages) ship on time * Enforce time tracking and task status updates across the team * Manage workload distribution, identify underutilization, and reassign capacity * Own the practice management system: configure workflows, templates, and reporting * Review financials, catch errors, and coach staff on proper accounting treatment **3\. AI Development and Deployment** Define accounting workflows well enough to specify what should be automated and evaluate whether AI output meets professional standards. * Identify repetitive, rules\-based tasks in the close cycle and onboarding process that are candidates for automation * Work with a developer to define requirements, test tools, and validate outputs against accounting standards * Evaluate AI\-enabled tools: transaction coding, reconciliation, anomaly detection, document extraction * Own quality assurance for AI\-generated work product **SUCCESS METRICS** * Close and reporting cycle time: Calendar days from period end to financials and reporting package delivered * Time to first close: Calendar days from signed SOW to first monthly close delivered * On\-time delivery rate: Percentage of client deliverables shipped by the agreed deadline each month * Revision rate: Percentage of deliverables that require corrections after delivery. Accuracy is non\-negotiable; rework burns team capacity and client trust. * Effective rate per hour: Client revenue divided by hours logged. This is where AI deployment shows up: same quality, fewer hours. **WHAT YOU BRING** *Required*: * Bachelor's degree in accounting or equivalent * 3\+ years managing accounting or bookkeeping staff in a CAAS, outsourced accounting, or public accounting firm * Direct experience running client onboarding at a firm with 15\+ clients * Proficiency in