Client Account Manager

ABOUT THE ROLEWe are looking for a proactive and commercially driven Client Success Manager to join our team and become a key point of contact for our merchants across both operational and business matters.This role sits at the intersection of client relationship management, business growth, analytics, and cross-functional coordination. The ideal candidate is someone who can build strong client partnerships, deeply understand merchant needs, identify growth opportunities, track performance, and work closely with internal teams to ensure excellent service delivery and long-term account development.WHAT YOU’LL BE WORKING ONManaging merchant relationships end-to-end as the main point of contactDriving account growth through retention, upsell, and optimizationAnalyzing performance metrics (traffic, volumes, conversion) and identifying opportunitiesDelivering reporting, forecasting, and actionable business insightsCoordinating cross-functional work (compliance, legal, tech, ops, partnerships)Supporting onboarding, launches, and ongoing client operationsContributing to new business opportunities and parts of the commercial cyclePreparing tailored proposals and supporting deal developmentRepresenting the company at industry events and networkingWHAT YOU NEED TO SUCCEED IN THIS ROLEExperience in Client Success / Account Management / BD / Sales in fintech, payments, PSP, or acquiringStrong understanding of merchant needs and payment flows (settlements, methods, setup)Solid analytical skills and ability to work with performance dataCommercial mindset with focus on growth and revenue opportunitiesStrong communication and stakeholder management skillsAbility to manage multiple priorities and act as a central coordination pointExperience working cross-functionally with technical and non-technical teamsStructured, proactive, and solution-oriented approachEnglish B2+ and fluent russian WHAT WE OFFERAn opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us Work with coworkers who are passionate about their businessCompensation that will fully correspond to the competence and knowledge, with yearly performance reviewsThe opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employeesRemote type of work 20 days of vacation time; bank holidays; Sick leaves; Additional birthday day offYou can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/cultureOriginally posted on Himalayas