Travel Agent, Travel Contact Center

**Full\-Service Travel Agent \| Work From Home** ================================================ **Turn your passion for travel into a rewarding career!** Do you have a passion for travel and a talent for creating memorable experiences? AAA Club Alliance is seeking an experienced **Full\-Service Travel Agent** with both domestic and international travel expertise to join our remote Travel Contact Center team. In this work\-from\-home position, you’ll help Members and non\-Members plan and book personalized vacations—from weekend getaways to complex international itineraries. You’ll build lasting client relationships, provide exceptional service, and have the opportunity to earn monthly performance incentives. **Why You’ll Love Working at AAA** ---------------------------------- * **100% Remote:** Work from the comfort of your home. * **Competitive Pay:** $18\.00–$24\.00 per hour, based on experience and geographic location, plus monthly performance incentives for sales and bookings. * **Paid Virtual Training:** Receive paid training with all required equipment provided. * **Comprehensive Benefits:** Enjoy a competitive benefits package. * **Work\-Life Balance:** Accrue more than three weeks of PTO during your first year. **Work Schedule** ----------------- *All hours are Eastern Time.* * **Sunday:** 10:00 AM–4:00 PM * **Monday:** 9:30 AM–6:00 PM * **Tuesday:** 9:30 AM–6:00 PM * **Wednesday:** 10:00 AM–6:00 PM * **Thursday:** Off * **Friday:** 9:30 AM–6:00 PM * **Saturday:** Off **Who Can Apply?** ------------------ To be considered, candidates must reside in one of the following locations: **Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.** **What You’ll Do** ------------------ As a Remote Full\-Service Travel Agent, you will: * Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries. * Assist Members and non\-Members through phone, email, and web chat. * Recommend destinations, travel products, and exclusive AAA benefits based on each traveler’s needs. * Build and maintain long\-term client relationships that generate repeat business. * Stay informed about travel promotions, destinations, and industry trends. * Process travel reservations in compliance with ARC regulations and AAA policies. * Identify opportunities to upsell and cross\-sell travel products that enhance the overall customer experience. * Meet established sales and performance goals while delivering exceptional customer service. * Resolve travel\-related issues and assist with itinerary changes. * Provide guidance and mentorship to fellow Travel Contact Center Associates when needed. **What We’re Looking For** -------------------------- Successful candidates will have: * A high school diploma or equivalent. Travel school graduates are encouraged to apply. * At least **2 years of recent lei