Clinical Vendor Activation Manager

About Care AccessCare Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.To learn more about Care Access, visit www.CareAccess.com.How This Role Makes a DifferenceThe Clinical VendorActivation Manager serves as a dedicated resource within the Study Start Up Department (SSU) to oversee vendor engagement during clinical trial start-up and execution. This role ensures vendors are qualified, contracted, and aligned with study protocols and activation timelines. The Clinical Vendor Activation Manager combines operational vendor oversight with clinical insight, enabling Care Access to activate studies on time and support the site network effectively.How You'll Make An ImpactClinical protocol review and vendor needs identificationReview clinical protocols and study documents to determine vendor scope and compatibility; translate protocol elements into vendor qualifications and expectationsClinical consultation for vendor qualificationProvide clinical insight to the Vendor Management and SSU teams to support vendor selection, feasibility, and site alignment. Collaborate with SSU, Regulatory, Site Ops, Legal, Vendor Management, and other departments to align on vendor strategy, timelines, and documentation flowVendor onboarding and issue escalationGuide vendors through training expectations based on protocol requirements; assist internal teams in clarifying procedural expectations and documentation needs.Identify and troubleshoot vendor-related issues impacting clinical execution or study timelines; act as clinical escalation point for vendor readiness concernsClinical support during SEV and site activationParticipate in SEV preparation and vendor-related activation readiness, ensuring clinical requirements are addressed early in the start-up process, with an ‘outside-the-box' mindset to identify creative solutions with sites and managers to meet deliverablesServe as the clinical point-of-contact for vendors, ensuring timely responses when study manuals are unavailable.Standardize and improve communication pathways between vendors, SSU teams, and internal stakeholders.Monitor vendor performance, proactively raise risks based on historical knowledge, and escalate concerns impacting KPIs.Document and track contracting and qualification timelines, escalation history, and vendor performance metrics in internal systemsSupport relationship-building with vendors, sponsors, site networks, and investigators by ensuring consistent, high-quality messaging.Develop and refine vendor management processes to optimize efficiency and quality.Contribute to pipeline planning by maintaining accurate vendor historical records and lessons learned.Apply data management skills to track KPIs and ensure compliance with site network requirements.Negotiate with vendors and sponsors, demonstrating sales ability when communicating the benefits of partnering with Care Access.Maintain vendor documentation, records of communications, and escalation logs.Represent Vendor Management in clinical and operational discussions with sponsors, CROs, and vendor teams.Guide internal and external stakeholders on vendor requirements, protocol expectations, training, and procedures.Participate in governance calls and internal meetings to provide updates on vendor performance and risk status.Develop tools, templates, and training materials to strengthen vendor onboarding and oversight processes.Oversee vendor relationships, ensuring compliance with company policies, service level agreements, and performance standards.Review, negotiate, and manage contracts throughout their lifecycle, including renewals and amendments.Monitor vendor performance, resolve escalations, and recommend improvements to optimize cost, quality, and service.The Expertise RequiredKnowledge, Skills, and Abilities:Strong understanding of clinical protocols, trial execution, and start-up workflows.Prior vendor experience with the ability to discuss protocol clinical aspects with vendors.Skilled at guiding vendor partners and internal teams on protocol expectations, training, and procedures.Effective communicator