Retail Account Manager, East Coast

About Face Reality:Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin MethodTM, an adaptive method combining in-clinic treatments from certifiedskincare professionals, personalized at home product routines and lifestyle guidance. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.Our Core ValuesIntegrity, Inclusion, Collaboration, Adaptability, AccessibilityOur supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.About the roleFace Reality is seeking a high-performing, relationship-driven Retail Account Manager (RAM) to lead growth and execution across key strategic and national accounts within the professional and medical channels. This role sits at the intersection of account management, field execution, and retail sell-through strategy, ensuring our partners successfully drive both backbar adoption and retail conversion.The RAM will act as a critical bridge between National/Strategic Accounts, Business Development, Education, and Field Teams, delivering a best-in-class partner experience while accelerating revenue growth across assigned accounts. This is a fully remote role with heavy travel across our National accounts with emphasis on the East Coast. RESPONSIBILITIES/ESSENTIAL FUNCTIONSAccount Ownership & Growth Strategy:Own and execute account plans across assigned strategic partners (e.g., national facial bars, multi-location clinics, and key pro accounts)Identify and drive opportunities for revenue growth, SKU expansion, and increased average order value (AOV)Analyze sales performance, sell-through trends, and account behavior to inform strategy and action plansRetail Sell-Through & Backbar Conversion:Drive retail performance at the door level through education, merchandising guidance, and promotional strategyPartner with Education to execute Train-the-Trainer (TTT), in-person trainings, and virtual learning programs that support sell-throughField Execution & Partner Engagement:Build strong relationships with key stakeholders including founders, operators, lead estheticians, and field leadershipConduct account visits, business reviews (QBRs), and in-field + virtual trainings to drive alignment and accountabilitySupport new door openings with strong onboarding, opening orders, and launch executionProgram Execution & Promotion:Plan and execute product launches, promotions, and seasonal campaigns to drive incremental revenuePartner cross-functionally (Sales, Marketing, Education, Operations) to ensure seamless rollout and executionMonitor and adjust strategies based on performance, feedback, and market trendsTeam and Cross Functional Leadership:Partner closely with National Accounts Manager to align on account strategyAct as a voice of the customer internally—sharing insights, opportunities, and risksSupport broader team initiatives including CRM excellence, pipeline visibility, and process adherenceCore Competencies:Relationship Building: Establish trust and long-term partnerships with multi-level stakeholdersRetail & Service Acumen: Deep understanding of esthetician workflows, service-to-retail conversion, and in-room sellingStrategic Thinking: Ability to connect data, trends, and field insights into actionable growth plansCommunication: Clear, compelling articulation of Face Reality’s value and systems-based approachExecution Excellence: Strong follow-through across trainings, launches, and account initiativesAdaptability: Thrives in a fast-paced, evolving, high-growth environmentQUALIFICATIONS5–8+ years of experience in B2B sales, account management, or field sales within skincare, aesthetics, or beautyValid Esthetician or Cosmetology licenseValid drivers licenseStrong experience driving retail performance and/or multi-location account growthProven ability to manage complex accounts and influence cross-functional stakeholdersExperience in education-driven selling environments (esthetician, facial bar, or clinical preferred)Ability to travel up to 75%Highly organized with strong analytical and problem-solving skillsEnergetic, self-starter mindset with a passion for skincare and partner successPHYSICAL REQUIREMENTSTo perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. Reasonable accommodations may be ma