Sr. Strategic Customer Success Manager

**Innovate with purpose** At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision\-driven team that's ready to tackle challenges and build cutting\-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast\-paced, ever\-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote\-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you—you might be just what we're looking for, whether in this role or another. ✨ Let's give businesses more time for what matters. **Make your impact within a rapidly growing Fintech Company** Join BILL as a Senior Strategic Customer Success Manager and help our largest, most complex customers realize the full value of our financial automation platform across AP, AR, and spend and expense management. You'll own a strategic book of 80–110 mid‑market and larger SMB accounts, driving product adoption, expansion, and subscription renewals against a monthly quota. Partnering closely with Sales, Product, and Operations, you'll lead executive business reviews with controllers and CFOs, using data to turn usage insights into measurable business outcomes and long‑term partnerships. If you thrive in a revenue‑owning customer success role where you can influence product, shape strategy, and modernize customers' finance operations, this role is for you. ### **Responsibilities** * Drive continual product adoption, expansion sales, and subscription renewals of the BILL platform to meet or exceed a monthly quota. * Manage and retain relationships in a mid\-market book of 80–110 accounts, serving as the primary point of contact for controllers and CFOs. * Monitor customer health, product utilization, and trends in customer spend, using data to drive proactive outreach, prevent churn, and uncover expansion opportunities. * Conduct virtual and on‑site executive business reviews focused on product configuration, best practices, and value realization for finance leaders at mid‑market and larger SMB companies. * Deliver engaging training webinars and enablement sessions for end users of the BILL platform. * Develop and maintain an in‑depth knowledge of BILL's products and services, including new offerings as they launch. * Build a strong understanding of Accounts Payable, Accounts Receivabl