Account Executive II (Remote in Southern California)

Account Executive II generates shareholder value by using a consultative retention approach for larger and/or more complex Small/Medium Business WM customers. The role is responsible for managing existing business relationships, developing and implementing sound retention strategies, and securing and updating contract agreements.RequirementsServe as the lead point of contact for customer account management matters in an assigned book of businessEstablish and maintain a high level of customer satisfaction with internal and external customersAlign Waste Management products and services with customer needsNegotiate, update, and renew customer service agreements to maximize profitsResolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issuesCommunicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authorityCollaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunitiesUse Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)Prepare reports as needed and/or handle general administrative duties as appropriateBenefitsMedical, Dental, Vision, Life Insurance and Short-Term DisabilityStock Purchase PlanCompany match on 401KPaid VacationHolidaysPersonal DaysOriginally posted on Himalayas