Lighthouse Architect

Job Description:We areOmnissa!  Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management,Virtual Appsand Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace thatadaptsto how people work. Our platform boosts employee engagement whileoptimizingIT operations, security, and cost.Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’regrowing rapidly and committed to delivering meaningful impact. Ifyou'repassionate about shaping the future of work,we’dlove to hear from you.What is theopportunity?The Lighthouse Architect is a senior, customer-facing technical advisor responsible for helping enterprise customers design, implement, and operationalize solutions that drive long-term success and value realization. Acting as a trusted partner, the Lighthouse Architect bridges businessobjectivesand technical execution,providingarchitectural guidance, risk mitigation, and ongoing optimization throughout the customer lifecycle.This role is hands-on, consultative, and highlycollaborative—workingclosely with customers, internal product and engineering teams, sales, and delivery partners to ensure successful outcomes and sustained customer confidence.Key Responsibilities:Customer Engagement & AdvisoryServe as a trusted technical advisor for assigned strategic customers.Understand customer business goals, technical environments, and success criteria.Translate customer requirements into practical, scalable architecture recommendations.Build long-term relationships with customer technical and business stakeholders.Partner with account teams to align technical strategy to renewal, adoption, and expansion goals—maintaininga strong value narrative with customer leaders.Solution Architecture & Technical LeadershipDesign,validate, and evolve solution architectures aligned to best practices and customerobjectives.Lead technical discovery, architecture reviews, and design workshops.Provide guidance on deployment models, integrations, scalability, performance, and security.Identifytechnical risks early and drive mitigation strategies.Delivery & Execution SupportPartner with implementation teams, partners, and customer resources during onboarding and major initiatives.Provide oversight and technical direction without necessarily owning day-to-day project management.Support complex troubleshooting and act as an escalation point for architectural issues.Validate solutions against desired outcomes and architectural intent.Customer Success, Adoption & Value RealizationProactively drive customer outcomes by increasing adoption and effective usage of current entitlements, ensuring customers realize measurable value from the solutions they already own.Identifyand remove adoption or consumption blockers (process, technical, or organizational), partnering with customer stakeholders and internal teams to accelerate progress.Translate customerobjectivesinto a practical adoption roadmap (milestones, success criteria, operational readiness) that supports renewal health and long-term stickiness.Spot and qualify expansion opportunities by connecting customer initiatives and emerging use cases toadditionalsolution capabilities, andcoordinatewith account teams to pursue growth paths responsibly.Internal Collaboration & EnablementCollaborate with Sales, Customer Success, Product, Support, and Engineering teams.Provide customer feedback to influence product direction and roadmap alignment.Share patterns, lessons learned, and best practices across the Lighthouse team.Contribute to internal documentation,enablementcontent, and architectural standards.What will you bring toOmnissa? 8+ years of experience in technical consulting, solution architecture, or enterprise IT roles.Strong background in designing and supporting complex enterprise solutions.Experience working directly with customers in advisory or pre/post-sales technical roles.Ability to explain complex technical concepts to both technical and non-technical audiences.Proven ability tooperateindependently with executive-level customers.Strong problem-solving, communication, and relationship management skills.Preferred QualificationsExperience supporting large, complex enterprise accounts.Familiarity with modern enterprise architectures (cloud, identity, security, endpoint, virtualization, integrations, etc.).Experience influencing technical decisions without direct authority.Prior experience in Customer Success, Architecture, or Professional Services organizations.Success in This Role Looks LikeCustomers trust you as a strategic technical partner, not just a support resource.Architectures arewell-designed, resilient, and aligned to customer business goals.Technical risks areanticipatedand addressed before becoming escalations.Customers ado