Pension Benefits Services Specialist

Pension Benefits Services SpecialistRemote - Work From HomePay Rate: $16.00 per hour- This pay rate may be lower than your state's minimum wage, please keep that in consideration before applying.About the role:Conduent is seeking a Pension Benefits Services Specialist to join our fully remote team. In this role, you will assist participants with questions related to their benefit plans and provide knowledgeable, accurate guidance based on applicable plan provisions.You will communicate with participants primarily through inbound telephone calls, with some outbound calls as needed. You will help participants understand their available options, answer client-specific questions, complete transactions, and provide guidance on applicable forms and processes.This role supports multiple clients, so the ability to learn and follow different client-specific procedures is important. The position also offers a relatively low call volume compared with traditional high-volume call center environments, allowing you to focus on providing thoughtful and accurate assistance to each participant.This position is fully remote; however, Conduent is currently NOT hiring for this position in the following geographies, including but not limited to:States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WAMetro Areas: Minneapolis, MN; Washington, DC; Denver, CO; Boulder, CO; Edgewater, CO; Flagstaff, AZApplicants residing in the locations listed above should not apply for this position at this time.What you'll do:• Improve participant decision-making by providing clear and accurate information regarding applicable plan provisions.• Respond to participant inquiries through inbound telephone calls and some outbound calls.• Research and address client-specific participant questions while following established procedures.• Complete transactions related to participant inquiries with limited supervision.• Meet established timeliness, accuracy, quality, and productivity standards.• Document participant interactions by creating detailed and accurate notes in the case management system.• Complete participant callbacks in a timely manner and escalate issues when appropriate.• Follow established call center metrics, procedures, and guidelines.• Explain applicable participant forms and provide guidance on how to complete them.• Adapt to the requirements and procedures of multiple clients.• Maintain the confidentiality and security of participant and client information.• Follow all applicable company, client, privacy, and security policies and standards.• Perform other duties as assigned.What you'll need: Strong verbal and written communication skills. Excellent attention to detail and accuracy. Ability to listen carefully, understand participant questions, and provide clear explanations. Ability to navigate computer systems and learn new software, processes, and client-specific procedures. Strong organizational and time-management skills. Ability to work independently in a remote environment. Ability to manage multiple client requirements and processes. Ability to maintain professionalism and composure when assisting participants. Ability to meet established performance, quality, and productivity expectations. Reliable attendance and punctuality. Previous experience in benefits administration, pension services, customer service, call center operations, or transaction processing is helpful. DB PENSION EXPERIENCE Experience with defined benefit pension plans is a plus. Knowledge of DB Pension processes, terminology, or participant services can help you succeed in this role. A typical day:Your day will primarily consist of assisting participants by phone. You will handle inbound calls, with some outbound calls and callbacks as needed.You will answer questions, explain plan provisions and applicable forms, complete transactions, document participant interactions, and follow established procedures for each client you support.Because this role supports multiple clients, you will need to be comfortable learning and applying different client-specific requirements.Training:Training is provided virtually and is approximately 7–8 weeks.During training, you will learn the systems, processes, client requirements, and procedures needed to successfully support participants in this role.Training is an important part of preparing you to independently assist participants and accurately process their requests.Schedule:This is a full-time, fully remote position.Hours will fall between 8:00 AM and 8:00 PM.Why Conduent?At Conduent, you have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.In this role, you will have the opportunity to:• Work from home in a fully remote environment.• Receive comprehensive virtual training.• Develop experience in benefits administration and pension services.• Build valuable participant service and transaction processing skills.