Technical Team Lead - AWS

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Technical Team Lead – Managed Services (Public Cloud) serves as a strategic technical leader, trusted advisor, and subject matter expert across Public Cloud technologies, Platform Engineering, DevOps, Automation, and Cloud Operations. This role is responsible for leading the design, implementation, support, and continuous improvement of enterprise-grade cloud solutions while driving operational excellence and ensuring exceptional customer outcomes. As a Team Lead, the individual provides both technical and people leadership, overseeing a team of cloud engineers responsible for delivering managed services across multi-cloud environments. The role requires balancing hands-on technical expertise with team management, stakeholder engagement, service delivery governance, and strategic planning. The Technical Team Lead acts as the primary escalation point for complex technical issues, ensuring rapid resolution of critical incidents while maintaining service availability, reliability, security, and performance. Collaborate closely with customers, executive stakeholders, architects, engineering teams, project managers, and business leaders to align technology initiatives with organizational objectives. They will drive the adoption of cloud-native architectures, Infrastructure as Code (IaC), automation frameworks, DevOps and DevSecOps practices, FinOps principles, and operational best practices to improve efficiency, scalability, and business value.Key ResponsibilitiesLead the successful delivery of cloud transformation, modernization, automation, and managed services engagements, ensuring projects are completed on time, within scope, and to the highest quality standards.Design and implement complex, mission-critical, enterprise-scale solutions across public cloud platforms, including AWS, Azure, and other cloud ecosystems.Serve as the primary technical escalation point and trusted advisor for clients, partners, and internal teams.Build and maintain strong client relationships, identify growth opportunities, and support upselling and cross-selling initiatives through technical leadership and solution innovation.Collaborate with client stakeholders to understand business and technical challenges and develop tailored cloud, DevOps, and platform engineering solutions.Develop and present solution architectures, technical strategies, roadmaps, and executive-level presentations to engineering teams and senior leadership.Create and maintain technical roadmaps, innovation plans, governance standards, and best practices for supported environments.Lead technical discovery workshops, architecture reviews, whiteboarding sessions, and strategic planning discussions with customers.Provide project estimation, resource planning, risk identification, mitigation planning, and technical oversight throughout the project lifecycle.Mentor, coach, and develop engineers by providing technical guidance, career development support, and knowledge sharing opportunities.Drive adoption of cloud-native architectures, Infrastructure as Code (IaC), DevOps, DevSecOps, platform engineering, and application modernization practices.Promote collaboration across technical communities and contribute to internal innovation, standards development, and continuous improvement initiatives.Ensure adherence to security, compliance, operational excellence, and reliability standards across all client engagements.Remain current with emerging cloud technologies, industry trends, and best practices, and provide thought leadership across the organization.Advanced Troubleshooting (Broad AWS Coverage. Azure, GCP would be added advantage)Compute: EC2 (AMI baking, Spot, Graviton), Lambda (concurrency, VPC), ECS/EKS (Fargate, Karpenter), Batch, Outposts.Storage: S3 (lifecycle, replication, Event Notifications), EBS (io2 Block Express, snapshots), EFS, FSx (ONTAP, Lustre), Storage Gateway, Backup.Database: RDS (Aurora, Multi-AZ, read replicas), DynamoDB (GSI, DAX, Streams), DocumentDB, Neptune, ElastiCache (Redis/Memcached).Networking & Content Delivery: VPC (peering, TGW, Network Firewall), Direct Co