Solutions Engineer

About EverPass MediaEverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. Through premium content, smart promotions, and seamless partnerships, we empower business owners to turn their screens into powerful tools for engagement, entertainment, and customer insight—helping drive real business results.Position OverviewThe Solutions Engineer is a customer-facing technical role responsible for supporting the successful integration and deployment of EverPass solutions within existing restaurant and commercial AV environments. Reporting to the Senior Solutions Architect, this role partners with Sales, Customer Success, and third-party installers to assess infrastructure, support implementations, troubleshoot issues, and execute against established deployment playbooks. You will work directly with restaurant operators, IT teams, and AV partners to help ensure EverPass hardware and software operate reliably within their current systems, and escalate more complex architectural decisions to the Senior Solutions Architect when needed. This is a hands-on role with travel.Key ResponsibilitiesCustomer Technical Support & DiscoverySupport pre-sales technical discovery calls and site assessmentsEvaluate customer AV and network environments using established frameworksIdentify infrastructure gaps and recommend solutions aligned with EverPass standardsEscalate complex architectural issues to the Senior Solutions ArchitectImplementation & DeploymentSupport onsite and remote deployments of EverPass hardware and softwareValidate installation quality and infrastructure readinessTroubleshoot AV signal flow, networking, and device configuration issuesEnsure deployments follow defined playbooks and standardsAV & Systems IntegrationAssist with configuration and support of commercial AV systems, including matrix-based video environmentsUnderstand and apply signal routing best practices in multi-display, multi-zone setupsWork within existing customer infrastructure to integrate EverPass effectivelyDocumentation & EnablementContribute to deployment playbooks and installation documentationProvide clear instructions to installers and non-technical operatorsCapture lessons learned from field deployments to improve standards and best practicesInstaller & Partner CoordinationSupport third-party installers during implementationsHelp ensure installations meet EverPass quality expectationsFlag recurring issues or quality gaps to senior leadershipRequired Qualifications3–6 years of experience in AV engineering, systems integration, field engineering, or solutions architectureHands-on experience with commercial AV installations in restaurants, hospitality, or similar environmentsFamiliarity with AV matrix systems and multi-display video environmentsWorking knowledge of networking fundamentals (switches, routers, PoE, network topology, bandwidth considerations)Experience integrating new technology into existing AV or IT environmentsComfortable working directly with customers onsiteWillingness and ability to travel frequentlyPreferred QualificationsExperience supporting multi-location or franchise environmentsExposure to AV matrix platforms (Extron, Crestron, Kramer, Savi, Atlona, etc.)Experience working alongside third-party AV installersFamiliarity with POS or hospitality IT ecosystemsAVIXA CTS or related certificationsLocation This position is remote. Denver, Chicago or Greenwich, preferred. Expected CompensationThe anticipated base salary range for a new hire into this position is $100,000 + bonuses. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements.About Us:EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent comp