Legal Operations & AI Enablement Lead

With a legacy as a pioneer in the ALSP market, Factor leads the next evolution in legal services through AI-integrated contracting.Factor is the market leader in Integrated Law™, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale.Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work. Our "do while transforming, transform while doing" approach combines specialist expertise, AI-powered solutions, and business process knowledge to deliver better performance, better business and legal outcomes, and a transformed contracting experience.Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms.We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive.We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!The Role: We’re looking for Legal Operations & AI Enablement Lead. This role plays a key part in enabling the Practice Operations function to deliver best-in-class Legal Operations. You will help translate strategy into action by operationalising Legal Operations initiatives through smart use of AI, data-driven insights, and disciplined project delivery, working closely with senior leadership.You’ll take clear strategic direction and turn it into tangible results — leading Legal Operations projects end-to-end, delivering reporting and metrics aligned to client needs, embedding AI into day-to-day workflows, maintaining AI-ready documentation, and producing high-quality legal delivery insights that add real value for clients.This is a hands-on practitioner role for someone who thrives on execution. Success in this role comes from delivery excellence, attention to detail, and a mindset of continuous improvement, with the opportunity to make a visible impact on how legal services are delivered.Responsibilities1. Legal Operations Project & Programme DeliveryOwn the day-to-day delivery of Legal Operations projects under agreed direction Plan, manage, and deliver projects end-to-end, including milestones, risks, and dependencies Support complex, multi-stream programmes by coordinating Legal Ops workstreams and tracking delivery Act as a reliable delivery lead within wider legal or operational change initiatives Ensure Legal Ops processes are implemented consistently across engagements 2. AI Enablement & AutomationEnsure contracts, templates, playbooks, SOPs, and guidance are structured for AI ingestion Maintain standards for AI adoption, and support delivery teams in AI enabling them to deliver services efficiently. Design, develop and Implement workflows where AI is the first pass, supported by human validation Become a power user for Factor Reporting and AI tools to: - Generate playbooks from templates - Extract obligations, risks, contract summaries and delivery data etc - Review, redline and prepare contract output / mark up packs - Extract manipulate delivery captured data and metrics on Engagement and Delivery performance – and showcase metrics in a clear and easily accessible and auditable manner – and then enable the production of real business insights from the data captured.- Reduce manual Legal Ops effort 3. Legal Delivery Data, Metrics & ReportingDefine, track, and maintain Legal Operations and legal delivery metrics Capture performance data across matters, contracts, turnaround time, quality, and risk Build and maintain reporting using PowerBI, Excel, SharePoint, and Microsoft toolsEnsure data quality, consistency, and reliability 4.Process Design & ToolingBuild and improve workflows using tools including (but not limited to) PowerApps, Power Automate, SharePoint, and Microsoft 365.Support the Automation agenda, e.g. matter intake, reporting, playbook updates, and all other facets of legal deliveryReduce manual handling and operational friction across Legal Ops processes QualificationsYou are adaptable, authentic, accountable, and values-driven. You’re a team player who exhibits personal leadership and leaves things better than you found them. We’re looking for someone who always gives their best and inspires others to do the same. This role requires excellent attention to detail and strong commercial awareness. It’s no small task! In addition to the above, here are the required skills, knowledge, capabilities, and education for this role: Law Degree and/or Legally Qualified Legally eligible to work in the country this role is based Legal Operations and legal delivery experience Proven experience running Legal Ops or legal transformation projectsStrong project management and