Customer Service & Administrative Coordinator

**ABOUT US** British Swim School of Fontana–Eastvale is part of the nationally recognized British Swim School franchise network, focused on water safety, confidence, and life\-saving swim instruction for all ages and skill levels. Guided by our philosophy of “All Ages and All Stages” and our commitment to exceptional customer service, we operate multiple indoor, temperature\-controlled pool locations throughout Southern California. Our team is focused on creating a positive experience for families while continuing to grow through strong operations, communication, and community relationships. **POSITION OVERVIEW** We are seeking a full\-time remote Customer Service \& Administrative Coordinator to support daily operations, customer communication, scheduling coordination, and administrative processes. This role primarily focuses on: * Customer Service * Scheduling \& Re\-Scheduling Students * Administrative \& Operational Coordination * Enrollment Assistance \& Follow\-Up * Community Communication Support The ideal candidate is proactive, organized, detailed oriented, personable, and comfortable handling customer communication while managing multiple administrative responsibilities in a remote work environment. This position offers long\-term growth potential as the organization continues to expand. **KEY RESPONSIBILITIES** **Customer Service** * Answer inbound phone calls, texts, emails, and chat inquiries from new and existing customers * Provide accurate information regarding swim programs, pricing, schedules, policies, and swim levels * Assist customers with enrollments, billing questions, freezes, reschedules, and cancellations * Schedule and re\-schedule students into appropriate classes based on age, skill level, and availability * Conduct timely follow\-up with prospective and current customers * Support a positive customer experience through professional and empathetic communication * Help ensure customers feel informed, supported, and confident throughout their experience **Administrative \& Operational Support** * Maintain accurate customer records and notes within HubSpot CRM and other systems * Support scheduling coordination across instructors and pool locations * Assist with reporting, spreadsheets, operational tracking, and data entry * Manage internal communications and administrative workflows * Track enrollment activity and customer communication * Provide general administrative support to ownership and management * Assist with social media and marketing\-related tasks as needed **Community Outreach Support** * Assist with communication and outreach to schools, preschools, daycares, and community organizations * Help maintain partnership and outreach records * Support ongoing relationship communication and follow\-up **Additional Duties** * Perform additional duties and special projects as assigned by management or ownership **REQUIRED QUALIFICATIONS** * 3\+ years of experience in customer service, administrati