Life Sciences Localization Quality Manager

As a Quality Manager, you will be responsible for ensuring supplier alignment and performance on accounts owned by a squad, managing service delivery quality to the client, and monitoring customer Objectives & Key Results (OKRs). You will partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning. You will also serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.RequirementsStrategic AlignmentClient Relationship ManagementPerformance MonitoringQuality Framework & Asset ManagementCorrective Action & EscalationSLA ComplianceTesting & OnboardingProcess ImprovementOriginally posted on Himalayas