Help Desk IT Support Specialist

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building. We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates. Essential Skills: Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and DiversityStrong communication skillsStrong problem solving and analytical skillsExcellent problem-solving abilityWould like to work as part of a self-organizing Scrum team in a scaled agile frameworkMust be a self-starter and loves to collaborate with the team and client Job Summary We are looking for a dedicated and customer-focused Help Desk / IT Support Specialist to provide first-level technical support to internal users. The ideal candidate has 2-5 years of IT support experience, strong troubleshooting skills, and a passion for delivering excellent technical assistance while ensuring a positive user experience. Requirements Key Responsibilities Provide first-line technical support for hardware, software, and network-related issuesQuickly respond to support requests via ticketing system, email, chat, or phoneTroubleshoot and resolve common IT issues (PCs, laptops, printers, applications, connectivity, etc.)Escalate complex issues to appropriate teams when necessaryDocument issues, resolutions, and procedures clearly and accuratelyAssist with user account setup, access management, and basic system administrationEnsure timely and professional communication with end usersFollow IT policies, security standards, and best practices Requirements At least 2-5 year of experience in a Help Desk, IT Support, or similar roles. Intermediate knowledge of:Windows OS (and/or macOS)Microsoft 365 / Office applicationsBasic networking and troubleshootingStrong problem-solving and communication skillsCustomer-oriented mindset with attention to detailAbility to work independently and manage multiple support requests Nice to Have Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk, etc.)Basic knowledge of Active Directory or user access managementIT-related certification is a plus but not required Work Setup & Schedule Remote set-upShift schedule: Mid-Shift from 3:00PM onwardsShift flexibility may be considered in the future based on performance and team needs Please mention the word **LEGENDARY** and tag RMmEwMTo0Zjg6MWMxZTo4MzUyOjox when applying to show you read the job post completely (#RMmEwMTo0Zjg6MWMxZTo4MzUyOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.