Patient Account Resolution Specialist

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.ABOUT THE COMPANYApria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.The anticipated hourly range for this position is $16.00- $18.00. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.JOB SUMMARYThe Patient Account Resolution Specialist - OtB willprovide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this positionprovides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include:Evangelize our customers and turn our disgruntled patients into our biggest fans.Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.Proactively create a better patient experience.Be a champion of the employee experience and drive our unique company culture.Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.ESSENTIAL DUTIES AND RESPONSIBILITIESResponsible for supporting branches across a designated marketReview of new and recurring patient accounts to obtain the documentation from the referral source required to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.Research and secure required information from the customer to continue coverage of equipment through the health insurance planManage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolutionEvaluate all documentation received to ensure that it meets compliance criteria to the relevant standards and regulationsPerform follow-up to achieve timely reimbursementPerforms other duties as required.SUPERVISORY RESPONSIBILITIESN/AEducation and/or ExperienceHigh school degree or equivalent3-5 years’ experience in healthcare/health insurance industrySKILLS, KNOWLEDGE AND ABILITIESPatient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.Certificates, Licenses, Registrations or Professional DesignationsN/AComputer SkillsIntermediate skills in Access, Excel, PowerPoint, MS Project, Visio, WordLanguage SkillsEnglish (reading, writing, verbal)Mathematical SkillsIntermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.PHYSICAL DEMANDSThis is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional li