V102- Front Desk Receptionist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!Job Description:At Job Duck, we are looking for a personable and composed Receptionist / Customer Service Representative who excels at being the first point of contact for a wide range of clients and stakeholders. In this role, you will manage high volumes of inbound inquiries, ensuring every caller receives clear, accurate, and professional assistance. You will play a key role in creating a positive customer experience by addressing concerns, guiding conversations, and directing inquiries efficiently. This position is ideal for someone who thrives under pressure, communicates confidently, and naturally builds trust with individuals in sensitive or high-stress situations. Your ability to remain empathetic, solution-oriented, and organized will directly impact both customer satisfaction and operational success. Compensation: 1015 USD to 1100USDResponsibilities include, but are not limited to:Update and manage customer records to ensure accuracyMaintain accurate documentation of customer interactions in CRM systemsHandle difficult or emotional callers with professionalism and empathyProvide accurate information regarding inquiries and company processesServe as the primary point of contact for customers and stakeholdersAnswer and manage inbound calls in a professional and courteous mannerSupport administrative and operational customer service tasksConduct outbound follow-up calls and provide updates on requestsDe-escalate challenging situations while maintaining quality standardsRoute calls efficiently to the appropriate departmentsRequirements: • Location: Remote • Schedule: Monday to Friday, 9:00 AM to 5:00 PM EST • 2+ years of experience in customer service or call center environments • Experience handling high-volume inbound calls and escalated situations • Strong verbal communication and professional phone etiquette • Proficiency with CRM systems and ability to learn new tools quickly • Comfortable managing multiple systems simultaneously • Preferred tools: Birdeye CRM, Elevate VOIPWork Shift:9:00 AM - 6:00 PM [EST][EDT] (United States of America)Languages:EnglishReady to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.Originally posted on Himalayas