Crisis Communication Associate Trainer

Working HoursAs required by contract; flexible depending on training delivery.Work PatternRemote, with travel as required.Travel RequirementsInternational, sometimes at short noticeOn-Call / Shift WorkMay be called to deploy if there is a major incidentSpecial ConditionsBackground checks required.Purpose of the RoleThe Crisis Communications Associate is a freelance, ad hoc role within Kenyon's global network of Associates, providing specialist crisis communications expertise to support clients in preparing for, responding to and recovering from crisis incidents.Working alongside Kenyon's consultants and operational teams, the Associate delivers crisis communications training, workshops and exercises to help strengthen client preparedness. During live incidents, the Associate may be deployed to provide practical communications support, working as part of an integrated crisis management team to develop messaging, advise senior leaders, support media engagement, manage stakeholder communications and help protect organisational reputation during high-pressure situations.This role requires individuals who can quickly adapt to different client environments, work collaboratively within multidisciplinary response teams and provide calm, professional advice in complex and fast-moving situations. Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, with opportunities to support clients across a range of industries and geographical locations.Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, supporting clients across aviation and other highly regulated or high-risk sectors, including transportation, oil & gas, hospitality, manufacturing, government, energy and critical infrastructure.Scope & Decision-Making AuthorityAutonomous Decision making: Makes informed decisions within their area of expertise while recognising when issues should be escalated to the Crisis Communications Lead, Deployment Lead or client representatives. Exercises professional judgement to adapt training materials and facilitation techniques to suit the audience, sector and learning objectives while maintaining alignment with Kenyon's quality standards. Escalation points: Any changes to approved content, course objectives, or regulatory wording. Escalate decisions that could affect the delivery of services, client expectations, contractual commitments or commercial agreements. Budget-related decisions, including travel or material costs outside pre‑approved limits. Issues involving risk, compliance, safeguarding, or matters that affect crisis‑response strategy. Cross Functional Authority: May collaborate with operations, deployment teams, SMEs and Product but cannot commit other teams to deadlines or deliverables without approval. May coordinate with clients on logistics but cannot negotiate contractual terms or service levels. No authority to approve vendor contracts, technology tools, or external suppliers Geographic/Business Unit Scope: Supports training across the full Kenyon Emergency Services business unit. May be deployed globally Key RelationshipsInternal Training Manager Training Administrator Head of Product Development Operations SME’s VP Crisis Communications External Delegates receiving training and consultancy Aviation operators during planning and exercise activities Clients across aviation, transportation, hospitality, energy, manufacturing, government and other high-risk industries during planning, training and exercise activities. Key Responsibilities Review, develop and write Crisis Communications Plans aligned with applicable regulatory requirements, industry standards and organisational best practice across multiple sectors. Deliver high‑quality, interactive training in person and virtually via Microsoft Teams. Design, facilitate and evaluate Crisis Communications exercises including tabletop, input‑response and full‑scale live exercises. Maintain up-to-date knowledge of crisis communications best practices, regulatory requirements and emerging issues across aviation and other high-risk industries. Participate in internal training days, CPD activities and deployment readiness sessions. Collaborate with cross‑functional teams and represent Kenyon professionally with clients and stakeholders. Work with Product to design and develop new or bespoke training products. Travel internationally as required to support training and exercises. Including, but not limited to: advising Communications Teams, delivering just-in-time spokesperson training, drafting and reviewing internal and external communications, analysing Media Call Centre insights, and providing strategic advice on reputation and brand protection Key Metrics for Success Deliver training sessions with an average NPS rating of 80 or above Timely and accurate completion of all training related documentation and reports AI & Digital CompetencyTrustFlight is an AI-first