Outbound & Automations Manager

WHO WE ARE:Jumpfactor is an award-winning, 8-time Growth500 Fastest Growing Agency in Canada. We are a dynamic, fast-paced, and highly specialized digital marketing agency focused on helping Managed Service Providers (MSPs) and B2B tech companies achieve massive growth. With over $1.9 Billion in client revenue generated, we are recognized globally as a top-tier MSP growth agency.ROLE SUMMARY:We are looking for a high-calibre Outbound & Automations Manager (Team Lead) to own and scale our outbound engine across our entire client base. This is a leadership role that sits at the intersection of AI-powered marketing automation, outbound strategy, and team management. You will lead automated email outreach campaigns, LinkedIn growth campaigns, and inbound lead nurture sequences, while training and managing a team of outbound implementors and owning campaign performance and KPI delivery across all our MSP clients.Jumpfactor's CORE VALUES:Be STRATEGICBe PASSIONATEBe TENACIOUSPrioritize LEARNINGEmbrace TEAMMaintain INTEGRITYWHY EMPLOYEES LOVE JUMPFACTOR:Very competitive compensationRemote workConstant growth & career advancement opportunitiesPerformance-based bonusesPaid training (courses, events, conferences)Paid social eventsWeekly learning programsState-of-the-art technologies and toolsWHO YOU ARE:Experience3+ years managing outbound email and LinkedIn campaigns at scale (agency environment preferred)Hands-on experience with automation tools: n8n, Make/Integromat, Clay, or similarProven track record managing and growing a team of outbound or marketing specialistsDeep knowledge of cold email best practices — deliverability, sequence structure, personalization, inbox managementProficiency with LinkedIn outreach tools (Expandi, Phantombuster, Dux-Soup, Waalaxy, or equivalent)Experience using AI (GPT APIs, Clay AI, etc.) to personalize and scale outbound at volumeGoHighLevel (GHL) experience is a strong plusSkillsOperator mindset — you build systems, not just run tasksStrong written communication — you understand what makes a cold email get a replyData-driven — you make decisions based on metrics and test results, not gut aloneTrainer and coach — you enjoy teaching and raising the bar for your teamProcess-oriented — you love SOPs, checklists, and repeatable systemsFast learner — you keep pace with rapidly evolving AI and automation toolsOwnership mentality — you don't wait to be told; you identify problems and fix themROLE & RESPONSIBILITIESOutbound Campaign ManagementDesign and implement AI-enabled, automated email outreach campaigns for all our MSP clientsBuild and manage targeted prospect lists using ICP criteria, segmentation, and enrichmentManage outbound sending infrastructure, including domains, sender reputation, deliverability, and inbox rotationBuild and manage multi-touch LinkedIn connection and engagement campaigns at scaleDevelop and optimize inbound lead nurture sequences to maximize meeting bookingsSet up and maintain email sending infrastructure (domain warmup, deliverability, inbox rotation)Use AI tools (e.g., Clay, GPT-based personalization, n8n automations) to drive personalization and efficiencyContinuously A/B test messaging, sequences, and timing to improve reply rates and conversionsTeam Leadership & TrainingManage a team of outbound implementors — assign work, review output, and resolve blockersTrain the team on new outbound techniques, AI tools, and automation workflowsBuild and maintain SOPs and playbooks for every outbound processConduct regular 1:1s, performance reviews, and skill development sessionsRecruit and onboard new implementors as the team scalesKPI Tracking & ReportingOwn the outbound KPI dashboard for the team and all client campaignsSet individual and team performance targets aligned to client outcomesReport weekly/monthly on campaign performance, team output, and improvement initiativesIdentify and escalate at-risk clients or campaigns proactivelyStrategy & InnovationStay current on AI-enabled outbound tools, techniques, and best practicesIdentify opportunities to automate manual processes further using tools like n8n, Clay, Make, and APIsCollaborate with the Head of Product/Director of Operations on new outbound service offerings and workflow improvementsInterface with Account Managers and POD leads to align outbound efforts with client goalsJOB TYPE:Full-Time: 40 hours/week, Monday to Friday, 9:00 AM to 5:30 PM ESTTime tracker usage (Hubstaff)Independent Contractor100% RemoteNEXT STEPS:Qualified candidates will proceed through the Jumpfactor hiring process, which includes a personality assessment and a technical evaluation.We look forward to reviewing your application and potentially welcoming you to our team!Originally posted on Himalayas