Reporting & Insights Analyst, Operations & Member Experience

About the role As an Analyst on the Reporting & Data team, you will be part of the Reporting & Insights team, with the objective of providing Chime’s member experience team with accurate data at their fingertips. This role will be responsible for gaining access to the right data sources and building reporting and providing insights for the organization in order to support our growing operational and member needs. Your work will be centered around a) building the data infrastructure to serve Member Experience’s business needs, b) providing important operational metrics and their calculations for all teams across the organization, and c) developing scalable dashboards and reports to communicate these metrics and insights to all of Chime. This position requires an understanding of data and reporting, as well as the ability to operationalize the creation and delivery of standard and custom reports for all teams within the Member Experience organization. You will possess strong reporting skills and knowledge of the organization in order to create reports that drive member results, engagement, and retention. You will also work closely with other internal teams to develop critical metrics, analyze trends/patterns and provide actionable insights across the organization.The base salary offered for this role and level of experience will begin at $138,000 and up to $190,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to:Develop global reporting and dashboarding to keep a pulse on Chime’s support and operations. The reporting and dashboards will be used by all employees in the organization, from operations and member experience leadership to the front-line leaders of thousands of support agents globally.Support weekly/monthly business reviews by working with the rest of Reporting & Insights team as well as business partners on updating the scorecardsDevelop, produce and iterate on the standardized suite of reporting.Synthesize data and build consensus by clearly communicating and presenting data-driven information. Ensure that other Chime organizations and external BPO partners understand the methodologies of our metrics.Collaborate with other analysts, subject matter experts, and decision-makers to develop data-driven insights to improve the overall member experience.Achieve scale and efficiency by finding opportunities for internal execution and operational excellence functions and coming up with innovative data-driven solutions.Regularly communicate associated outcomes and insights to various team members at all levels, including senior management to help guide strategic decisions for improvementTo thrive in this role, you have:A bachelor's degree in the quantitative analytics field with 3+ years work experience or 5+ years equivalent experience working in reporting, business intelligence, analytics, or a similar role.Operational experience building intuitive and impactful dashboards and data visualizations that drive business decisions (using Looker, Tableau, etc.).The ability to code complex queries and experience using SQL Experience structuring unstructured data sets at a large-scale.Strong organization & project management skills - Ability to structure a project from idea to design/prototype to implementation.Strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiencesExcellent teamwork skills and desire to help others learn.BPO operations background preferred but not required.A little about usAt Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encou