Remote Customer Service Associate, Temporary

**Role Overview** As a Temporary Customer Service Associate, you'll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast\-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K\-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission\-driven environment. **A Day in the Life** * Handle a high volume of inbound phone calls while efficiently managing multiple tasks in a fast\-paced call center environment * Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows * Deliver a positive experience through empathy, patience, and clear communication * Accurately document interactions and manage follow\-ups * Collaborate with teammates and escalate complex issues as needed * Work assigned shifts, including weekends and holidays * Participate in ongoing training and continuous improvement * Support customers via voice and chat using Amazon Connect **About You** * Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction * Enjoy helping people, solving problems, and learning new technologies quickly * Adapt well in fast\-paced, changing environments while staying organized and detail\-oriented * Follow structured workflows and procedures with consistency and accuracy * Are motivated to build skills for future opportunities in tech, support, education, or customer experience * Comfortable with a temporary assignment typically lasting 8–12 weeks, with the flexibility to be extended or shortened based on business needs (as short as 4 weeks) * Must be available on Mondays due to consistently high call volume and operational demand * Ability to work a full\-time schedule of 40 hours a week * High school diploma or equivalent * Must be at least 18 years old * Must have a quiet, distraction free home workspace * Must be proficient using Browsers such as Chrome, Firefox or Safari * Ability to learn and use multiple systems, windows, and monitors * Professional fluency in English (CERF C1 or higher) * Must reside in an approved state\* * Home Internet that meets the following requirements: + 30 Mbps download + 15 Mbps upload + 100ms ping or less * Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point\-to\-point) * WiFi is allowed; wired connection required if WiFi becomes unstable * Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre\-employment screening process + CLEAR™ Candidate FAQ * Must be able to enroll in and use Multi\-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems. **What Makes This Opportunity** * Build in\-demand skills using Amazon Co