Team Manager - Claims

Job Description:Job Title: Team ManagerLocation: Remote Flexible workingType: Permanent, Full-time (37.5 hours per week)Velonetic represents the joint ventures between DXC Technology, the InternationalUnderwriting Association (IUA), and Lloyd’s of London. Previously referred to asthe London Market Joint Ventures, we have been operating for over 20 years in theLondon market (Lloyd's and Company), in both insurance and reinsurancebusiness. Processing over £101 billion worth of premium and claims transactionstoday, we are building a new digital platform and services that will enable ourcustomers to move transactions and money through the processing lifecycle withgreater efficiency and speed, releasing time to drive innovation and focus onhigher value activities. Our core business services involve performing checks oninsurance documents, processing premium transactions and processing claimstransactions.Individual will reside in the UK and have Right to Work in the UK.Job Overview We have a fantastic opportunity for an individual who has strong operationalunderstanding.A Team Manager is responsible for achieving production targets through thesmooth and efficient operating of their team. The role involves a strong element ofteam support and leadership, interpersonal, management and customer relations’skills. Excellent personal organisation and prioritisation skills are required alongwith the ability to adapt to changing demands and priorities. All work processed must meet agreed service levels in respect of quality andturnaround times.Training will be provided for all insurance documentation / systems required toperform the role.What you will be doing Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted Ownership of multiple claim teams working with in an agreed handling authority Supports team members and customers with issues Prepares volume forecasts for next period using historic data and awareness of current conditions Produces a fully-balanced capacity plan focusing on delivery of business objectives through effective utilisation of team Allocates work and resources to optimise daily outcomes Monitors in-day achievement against work plan Maintains accurate records of time spent on diverted activity and how staff time is distributed Takes corrective action to re-plan and re-prioritise at critical points Works co-operatively with colleagues to solve capacity management issues and achieve production objectives Consistently manages absence within the team, adhering to the Absence Policy. We're looking for people who have Strong numeracy, verbal and literacy skills Computer literate with working knowledge of Outlook and MS Office Work to a high level of accuracy with attention to detail Strong organisational, personal and time management skills Ability to work independently and as part of a team • Excellent Customer Service skills Ability to demonstrate strong negotiating and influencing skills Positive attitude and natural curiosity to identify improvements Experience in managing a team of professionals Proven ability to deliver customer satisfaction Investment In Training and DevelopmentWe offer a comprehensive range of training and career developmentopportunities, a structured induction programme, tailored job training as well asmentoring and support for relevant sponsored professional qualifications. We’redeveloping an environment where people can grow and harness their careers andskills to be the best that they can be to focus on the long term. Our CultureHere at Velonetic we support with care and compassion. We are constantlyevolving our initiatives around equality, diversity, and inclusion to ensure thateveryone feels equally involved and supported in the workplace no matter of whothey are or what they do. We are proud of the culture we are creating to ensure thatour commitment is ongoing and have a diverse mix of employees working withinan inclusive environment and culture to create a high performing workforce led bytalented leaders. We aspire to be recognised for our innovative and modernthinking approach. Employee BenefitsAs part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy orsell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to ‘Perks at Work’, a discount store to purchase gift cardsat reduced rates and get discounts on holidays, restaurants, activities, groceriesand more. DXC Recruitment Team will be engaging with all candidate applications on behalfof Velonetic. DXC will be managing the recruitment throughout the onboardingprocess.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committe