Customer Success Manager

Role OverviewA Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.Key Responsibilities Own performance & influencer marketing accounts (ROAS-driven) Lead optimization, retention, growth planning, and upselling Build strong, strategic client relationships Collaborate closely with Product to translate client requirements into actionable inputs Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product) Identify workflow gaps and proactively improve processes What We’re Looking For 5–7 years total experience, with 3+ years in Account Management or Customer Success Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.) Exposure to SaaS/product environments and cross-functional collaboration Strong analytical skills and data literacy High ownership, accountability, and ability to operate with minimal supervision Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments. Why Join UsJoin a collaborative, fast-moving team that puts customers at the centre of decision-making. You’ll have the opportunity to shape customer success practices, work with cross-functional teams, and directly influence product and business outcomes while growing your career in a supportive, high-impact environment.Originally posted on Himalayas