Customer Experience Associate

**Location** ------------ Remote \- USA **Employment Type** ------------------- Full time **Location Type** ----------------- Remote **Department** -------------- Customer Experience **Compensation** ---------------- * $55K • Offers Equity Where you fall within the compensation range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. During your call with one of our recruiters, they can further clarify the salary range and our total compensation. Overview**Who is Flock?** ================= Every community deserves to be safe, it’s a fundamental right. Our mission is simple \- to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations. We've also helped solve approximately 20% of reported crimes in areas where we're deployed, and have played a role in locating more than 10,000 missing people. We are a high\-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast\-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter. With over $1B in funding and an $8\.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself. **The Opportunity** =================== This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role. ***Must be comfortable with working potential weekends*** **How you’ll make an impact:** * Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alike * Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email * Empower our customers by sharing tips and best practices on how to effectively use our software * Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations * Make recommendations to the Flock Safety product to magnify your impact and drive change across the network * Contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us in the first place **The Skillset** ---------------- * Have demonstrated excellence in customer\-facing roles for 2\+ years + For example, curr