Head of Business Systems & Operations

Role OverviewAs the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer.What You Will DoOwn the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer. Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change.Why It Might Be a FitYou are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back-office function, and you are energized by the opportunity to shape the operating engine of a high-growth, PE-backed SaaS business.Requirements8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or teamDeep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between themStrong experience with iPaaS platforms (Workato strongly preferred) and modern BI toolingDemonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environmentRobust data governance and master data management discipline, with a clear point of view on ownership, lineage, and qualityProven track record of leading complex, cross-functional systems programs end-to-end, on time and on budgetExcellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impactPeople leadership experience with a coaching mindset, and the ability to build a small team that punches above its weightBenefitsCompetitive salary with generous stock optionsPension with employer contributions (NEST)Affordable Private Medical Insurance, including mental health support and fast access to careFlexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected momentsA genuinely collaborative culture with innovative, fun, and ambitious peopleOriginally posted on Himalayas