Account Manager Team Lead

Target location: United States (Remote)Salary: $100,000 - $110,000 (+ 20% variable OTE)Moodle with us!At Moodle, we’re on a mission to empower educators and learners worldwide with open, flexible, and innovative digital learning solutions. As the world’s most customisable and trusted open-source LMS, we partner with schools, universities, and organisations to create better learning experiences for millions. If you’re ready to make a real impact, and be part of a global movement shaping the future of learning, join us let’s transform education together!About the RoleWe’re looking for an experienced Account Manager Team Lead to join our Global Sales & Account Management team.This is a unique hybrid role where you’ll act as both a senior individual contributor and a team leader. You’ll manage a portfolio of client accounts while also supporting the coordination, development and effectiveness of the wider Account Management team.You’ll play a key role in ensuring excellent customer experiences, driving account growth and helping shape how we scale our account management practices globally.What You’ll DoMost days in this role usually involve a mix of:Managing a portfolio of client accounts and building strong, trusted relationshipsDeveloping and executing account plans to support client success and growthLeading client meetings, QBRs and renewal conversationsIdentifying upsell opportunities and supporting revenue growthActing as a key liaison between clients and internal teamsMentoring and supporting Account Managers in day-to-day activitiesImproving processes and driving consistency across the teamCollaborating cross-functionally with Sales, Support, Onboarding and Business ServicesMonitoring account health, risks and performance metricsRequirementsWe’d love to meet youEspecially if you can tell us about your:Experience managing complex client accounts in a SaaS or service-based environmentAbility to balance hands-on account management with team leadership or mentoringTrack record of improving customer retention and growing accountsStrong communication and stakeholder management skillsExperience working in cross-functional, distributed teamsBenefitsWhat's in it for you?Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)In addition to this you can expect:Taking on a genuinely flexible, distributed role, working from anywhere in the worldA fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’Working with a global team on a worldwide platform and make a real difference.As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good.Learn more about MoodleMoodle is the world’s most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide. Find out more about us on our website.At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our MoodleHQ_DiversityandInclusionCharter-2.pdf" rel="nofollow ugc noopener noreferrer" class="external" target="_blank">Diversity & Inclusion Charter.Originally posted on Himalayas