Account Director

About Sycurio:Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless.The Global Account Director is responsible for the strategic management, retention, and growth of Sycurio's most important global customer relationships. This role owns a portfolio of strategic enterprise and global accounts and is accountable for protecting existing recurring revenue, driving renewals, expanding account penetration, and strengthening executive-level customer relationships.As a senior member of the commercial organization, the Global Account Director serves as the executive sponsor and trusted advisor for key customers, ensuring long-term customer success while identifying opportunities to grow revenue through additional products, services, geographies, and partner-led initiatives.This is a highly visible and business-critical role responsible for safeguarding Sycurio's existing revenue base while driving sustainable growth. The Global Account Director will provide leadership, mentorship, and strategic direction across the account management function and act as the commercial quarterback for assigned accounts.This is a hands-on, player-coach leadership role requiring an individual who can simultaneously manage and grow a portfolio of strategic global accounts while providing leadership, mentorship, and guidance across the account management function. The successful candidate will lead from the front, actively engaging customers, negotiating commercial agreements, driving executive relationships, and identifying growth opportunities, while helping establish best practices and elevate the performance of the broader team.The Global Account Director is expected to be both a strategic leader and an individual contributor, taking personal ownership of critical customer relationships and revenue outcomes while serving as a role model for customer engagement, account planning, and commercial execution.Key ResponsibilitiesStrategic Account LeadershipOwn and manage a portfolio of Sycurio's most strategic global enterprise customers.Develop and execute comprehensive account plans focused on retention, growth, executive engagement, and customer success.Build trusted relationships with C-level executives, operational leaders, compliance teams, and business stakeholders.Serve as the executive sponsor and primary commercial contact for assigned accounts.Conduct Executive Business Reviews (EBRs) and strategic planning sessions with customers.Develop multi-year growth strategies across assigned accounts to maximize customer lifetime value.Revenue Protection & GrowthMaintain ownership of all renewals, contract negotiations, and commercial discussions within assigned accounts.Drive Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and overall account profitability.Identify, qualify, and close expansion opportunities across existing customers.Develop cross-sell and upsell strategies for Sycurio's portfolio of solutions.Create account growth strategies that increase wallet share and strategic relevance.Consistently exceed revenue retention, expansion, and growth targets.Existing Business ManagementTake overall responsibility for protecting and expanding existing customer revenue.Monitor customer health, adoption, usage trends, and business outcomes to proactively address risks.Develop retention strategies for at-risk customers and lead recovery plans when necessary.Ensure customer satisfaction and advocacy through consistent engagement and value realization.Maintain executive-level visibility into key account risks, opportunities, and strategic initiatives.Executive Stakeholder ManagementEstablish and maintain executive-level relationships within customer organizations.Position Sycurio as a strategic partner and trusted advisor in PCI DSS compliance, payment security, and customer experience transformation.Align customer business objectives with Sycurio's product roadmap and strategic initiatives.Coordinate executive engagement between Sycurio leadership and customer leadership teams.Commercial & Cross-Functional LeadershipLead account strategy discussions and coordinate internal resources across Sales, Customer Success, Product, Professional Services, Marketing, Support, Finance, Legal, and Partner organizations.Ensure alignment around customer priorities and successful execution of strategic initiatives.Provide accurate forecasting for renewals, expansions, and revenu