Remote Retention Specialist (Call Center – Customer Retention & Save Calls)

**Remote Retention Specialist (Call Center – Customer Retention \& Save Calls)** Full\-Time \| Remote Pay: $15–$16/hour Schedule: 40h weekly within 7 AM – 11 PM CST Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN **Start Date: 4/27/26** ### **About the Role** SAPS LLC is hiring Retention Specialists to join our remote call center team. In this role, you'll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey. ### **What You'll Do** * Provide support via phone, email, and chat * Resolve cancellation requests with tailored solutions * Assist clients based on needs * Manage scheduling and case tracking ### **Minimum Requirements** * Experience in retention, customer service, or call center roles * Strong negotiation and problem\-solving skills * Ability to de\-escalate and retain dissatisfied customers * Comfortable handling high call volume * Reliable internet and distraction\-free workspace ### **Why Join Us** * Work from home full\-time * Make a real impact helping dogs and owners * Collaborative and supportive team environment ### **Benefits** * Health, Dental, Vision, Disability, and Life Insurance * Paid Time Off * 401(k) Match * Employee Assistance Program ### **Hiring Process** Applicants must complete an assessment through Test Gorilla prior to interviews.