Business Account Manager

**Company:** Filterbuy **Position:** Business Account Manager **Location:** Remote **Duration:** Full\-time **Salary:** $60,000 annual base salary plus 1% commission, in accordance with the applicable company commission plan Filterbuy, a leader in the air quality and manufacturing world, is seeking a Business Account Manager (BAM) to develop, maintain, and expand business account relationships while providing exceptional customer service and support. The BAM serves as the primary point of contact for assigned grandfathered and house accounts, understands customer needs, provides solutions, identifies growth opportunities, and drives revenue. This is a sales and commission\-eligible position requiring a proactive, relationship\-focused, consultative approach. The successful candidate will balance customer service and account management with ownership of the sales process and established sales, revenue, and account\-growth objectives. **Responsibilities include, but are not limited to:** **Business Development and Consultative Sales** * Develop, maintain, and expand strong relationships with assigned grandfathered and house accounts. Take ownership of customer relationships, account growth, and the sales process. * Conduct proactive customer outreach by phone and email to understand each customer's business, purchasing patterns, challenges, and goals. Use active listening, discovery questions, and consultative selling to recommend products and solutions. * Identify and pursue upselling, cross\-selling, increased order frequency or volume, new product or category adoption, expansion to additional locations or departments, and re\-engagement of inactive or declining accounts. * Follow up on quotes, leads, open opportunities, and customer requests to drive sales conversion. Develop account\-growth strategies and actively pursue established sales objectives. **Customer Communication and Support** * Monitor Slack, email, and phone for customer outreach and respond promptly, professionally, and with practical solutions. Maintain ownership of customer issues through resolution and build trust through knowledgeable, responsive service. * Maintain strong knowledge of products, systems, processes, and procedures to provide accurate and consistent information. Generate quotes, place orders, and review and process purchase orders. * Process cancellations, returns, replacements, refunds, and special shipping instructions. Provide troubleshooting and problem resolution, and recommend additional products or solutions when appropriate. **Daily and Weekly Responsibilities** * Update the wholesale production queue daily as assigned. Monitor plant channels for tracking and order information as needed. * Maintain accurate, timely CRM records for open and closed deals, opportunities, account activity, and customer information. Keep pipeline information current to support sales forecasting and reporting. * Attend periodic one\-on\-one meetings, BAM depart