Loan Assistant - Remote

Knock is redefining the home buying and selling experience, and we're only getting started! We're a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people\-first mindset is core to how we operate, and why Knock has been honored as one of *Inc.'s Best Workplaces* six times in the past seven years. We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to 'buy before they sell', by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000\+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we've built a reputation for innovation and trust, earning 900\+ five\-star Zillow and Trustpilot reviews and an A\+ BBB rating. Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com **Loan Assistant \- Remote** As a fully remote Loan Assistant, you will support the customer journey from application to funding, provide an overview of Knock's products and programs, and assist with seeing customers through to a successful closing. * Assist the process by gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on\-time closings * Successful and effective pipeline management consisting of 30 loan closings per month * Complete Patriot Act based on customer ID * Ensure minimum submission requirements and documents are met prior to submitting loans to processing * Assist other team members with any borrower requests * Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates within 24\-48 hours of receiving loan * Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed * Excellent customer service is second nature, with a natural inclination to assist others * A quick study and self\-starter: taking initiative and learning quickly in a remote, tech\-enabled environment is critical to success * Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn't working with an understanding that a rising tide lifts all ships * Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned * Comfortable working autonomously: able to follow guides, job aids, and scripts to complete tasks such as gathering loan documentation and disclosing loan files \- you search for your answer before asking a question * Promote a culture that puts People First, with an emphasis on best\-in\-class customer service from le