Account Manager

**Position Overview** --------------------- The Account Manager owns the ongoing relationship with a portfolio of child care and early education clients. You will provide consistent, personalized outreach; keep clients informed and confident; coordinate with internal teams; and help ensure every client has a positive experience and a clear reason to continue working with us. You will also support the development and execution of digital marketing campaigns, including budget setting, deadline management, client communication, performance tracking, renewals, upsells, testimonials, and long\-term account growth. **Why You Should Work Here** ---------------------------- * **Work That Matters:** You transform lives by connecting families who need quality child care with the providers who serve them. * **Recession\-Proof Growth:** An established, fast\-growing company that continues to thrive while many competitors struggle. * **Leadership That Has Your Back:** A supportive, attentive team that answers your questions and helps you grow, professionally and personally. * **An Owner Who Shows Up:** Our owner is actively involved in the business \- not just a name on the door. * **Small\-Team Feel:** A friendly, tight\-knit environment where you are a person, not a headcount. * **Remote\-First Flexibility:** Work remotely while staying connected to a fast\-moving, collaborative team. Buffalo\-area candidates may also have opportunities for occasional in\-person meetings, strategy sessions, or team gatherings. * **Top\-of\-Market Pay:** We pay above market because we hire the best and want to keep them. * **Train to Be the Best:** Access $100K\+ in training, courses, and materials \- enough to make you more knowledgeable than 99\.9% of the account managers our competitors employ. * **A Workspace That Feels Alive:** Working from home can get lonely, so our virtual Sims\-like office keeps the team connected day to day. * **Quarterly Town Halls:** Every quarter, you get a full state\-of\-the\-company update, so you are never guessing where things stand. * **The Dream\-On Program:** Each year, our CEO grants multiple wishes pulled straight from team members' dream boards. * **25 Days Off:** A full 25 paid days off per year, because we want you to have a real life outside work. * **Paid Days to Give Back:** 4 paid days a year to volunteer with any charity you choose. **What Success Looks Like** --------------------------- Within your first 90 days, you will build strong relationships across your client portfolio and begin taking full ownership of client success. Ongoing, you will be measured on: * **Renewals:** Retain and renew your book of clients by meeting or exceeding monthly and annual renewal targets through proactive demonstration of the value we deliver. * **Member Success:** Drive measurable marketing results for the child care businesses you serve, so their success becomes the clearest reason to stay. * **Upsells:** Identify and close op