Operations Specialist

At MoneyGram, we're combining the strength of a trusted global brand with the agility of a tech\-forward, growth driven culture. With 80\+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably. We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact \- fast. If you're eager to shape the future of cross\-border payments and financial services, join us as we transform how the world moves money. **What you will get to do as an Operations Specialist:** * Act as the primary point of contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries, while managing the account base to meet department expectations. * Oversee the reconciliation of unmatched settlements for assigned financial institutions, ensuring timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships. * Research and analyze item exceptions for customers and the department, resolving them within service level agreements, minimizing financial risk, and maintaining accurate documentation for auditing purposes. * Serve as the key contact for financial institutions, addressing high\-dollar adjustments, reconciling complex accounts, and mitigating financial impact through effective resolution of discrepancies across internal systems and settlement files. * Collaborate with internal teams (sales, product, etc.) and external partners to identify and implement process improvements, driving operational efficiencies and enhancing service delivery. * Manage inventory levels at agent and supplier/warehouse locations, assign inventory ranges to agents, track destroyed or lost stock, assist with training new employees, and ensure outsourced functions meet SLAs and quality assurance standards. What you will need to be successful * High School Diploma or GED required. Bachelor’s degree in finance, Accounting, Business, or related field preferred. * 4\+ years of experience in bank operations, partner support, or financial services. * Experience in settlement reconciliation, inventory management, and troubleshooting technical issues. * Previous experience with MoneyGram products, POS systems, or financial institutions preferred. * Strong analytical and problem\-solving skills with the ability to resolve complex financial issues. * Experience with reconciliation processes, financial reporting, and settlement systems. * Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat). * Detail\-oriented with strong documentation and audit