Sr. Specialist

Job Title:Sr. Specialist (Remote)Job DescriptionThe remote Sr. Specialist, Instructional Design is responsible for managing end-to-end processes as lead designer to effectively design and develop adult classroom facilitator-led and self-paced materials. This position manages training materials, including new-hire, continuing education, or maintenance needs to support client or internal programs and ensure superior workforce preparation. (Military veterans are encouraged to apply.)A NEWCAREERPOWERED BY YOUAre you lookingfor a“workfromhome”career change withaforward-thinkingglobalorganizationthatnurturesatrue people-first,inclusivecultureand a genuine sense of belonging?Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth”awards every year?Then aremoteSr. Specialist position atConcentrixisjusttherightplace for you!As aremoteSr. Specialist,you’lljoin anorganicallydiverseteamfrom70+countrieswhereALLmemberscontributeand support each other’s successand well-being,proudlyunited as “game-changers.”Together, we help the world’s best-known brandspower a world that worksthrough exceptional customer experiencesand tech-poweredinnovation.And due to continued growth,we’relooking for more talentedgame-changersto join our purpose, people as passionate about providingoutstandingcustomer service experiences as we are.CAREERGROWTHANDPERSONAL DEVELOPMENTThis is a great“workfromhome”opportunitythat will allow you toreimaginean all-newcareerjourneyand develop “friends for life”at the same time.We’llgive you all the training,technologies,andcontinuingsupportyou’llneedto succeed.Plus, at Concentrix, there’srealcareer (and personal)growthpotential. In fact,about 80% ofour managers and leaders have been promotedfrom within!That’swhywe offera rangeofFREELearning and Leadership Developmentprogramsdesignedtoset you on your way tothe kind of careeryou’vealways envisioned.WHAT YOU WILL DO IN THIS ROLEAsaSr. Specialistworkingfromhome, youwill: Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements Collaborate with peers to propose creative learning solutions when developing training materials for different audiences Identify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies Mentor peers by conducting peer reviews for other Instructional Designers Lead learning initiative projects while driving consistency within the core team members Create onboarding material, a development SharePoint site for content creation, and other supporting documentation for projects Lead or collaborate with business stakeholders for analysis and build a redesign curriculum map as needed (for example, changing the overall flow based on top call drivers to improve efficiency or reduce training time) Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback Oversee implementation, organize and consolidate feedback from multiple sources, conduct performance analysis to validate effectiveness of training material post-development, and update the material accordingly Request/access, read and interpret reports to perform analysis, including trending performance gaps and recommending a learning solution Actively research and stay current on industry trends to recommend innovative techniques to improve the current standards Provide additional support or act as a backup to the Instructional Design Manager when he/she are out of the office, including, but not limited to:Oversee, coordinate, prioritize, assign, and monitor work assignments among team members within targeted effort hours and timelinesLead problem resolution and escalations, and guide team members to use critical and creative thinking to identify and apply sound business solutions to achieve customer satisfaction" YOURQUALIFICATIONSYourskills, integrity, knowledge,andgenuinecompassion willdelivervalueand successwith everycustomerinteraction.Other qualificationsforour Sr Specialist (Remote)role include:Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred Sense of professionalism and ability to develop relationships. Strong attention to detail. Self-starter, sense of urgency, and works well under pressure, ability to take initiative Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables. Proficient in Microsoft Office. Strong co