Staff Platform Engineer

Platform Staff EngineerGreat people. Greater business impact.About CAICAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our people bring structure to complexity by replacing fragmented, paper-based processes with connected digital workflows that improve visibility, compliance, and decision-making in real industrial environments. With 45+ years of experience and a presence across 10+ countries, CAI combines deep industry understanding with practical technology. Our teams work across 15 core industries and support 5,000+ customers, guided by sound judgment, long-term thinking, and outcomes that endure.CAI Business Units and the Markets We ServeCAI Software is organized into three business units - Graphic Communications, Process Manufacturing, and Discrete Manufacturing – aligned to the markets we serve. This structure allows our teams to stay close to customer needs while operating with the scale and support of a global software company.This role is part of our Process Manufacturing business unit, which provides ERP and operational software to manufacturers that transform raw materials into finished goods through formulas, recipes, or batch-driven processes. We work with small to enterprise manufacturers across industries such as food and beverage, bottling, pharmaceuticals, nutraceuticals, chemicals, paint, paper, tile, and supply chain logistics—supporting end-to-end operations from sourcing through production and distribution.About the RoleCAI Software is looking for an experienced Staff Platform Engineer to join our Technology organization in support of our Parsable product. Process Manufacturing is on a mission to unlock the data and insights industrial leaders need to improve their operations and build a more sustainable future.What You’ll DoResponsible for the execution of architecture, development, implementation and quality practices in support of delivery of CAI Parsable’s cloud platformImplementation of cloud platform, operational and architectural patterns and practices to enable key features and drive new feature developmentParticipate in the selection of technology enablers to deliver performant, reliable and cost-optimized solutionsDesign, build, and maintain cloud platform capabilities, aligned with DevOps and operational practices to rapidly and safely deploy new features to our platformCollaborate with Product, Professional Services, and other stakeholders to develop new cloud-platform features and productsCreate technical documentation for accessing, integrating, and using CAI Parsable platform capabilitiesAct as a senior technical team member in the delivery of CAI Parsable’s cloud platform; gain and consistently maintain deep knowledge of our cloud platform and implementation technologiesServe as a senior technical team member and subject matter expert within the platform engineering team and the larger engineering organizationImprove and build observability, uptime, and readiness metrics to detect problems and maintain our SLAs with our customersImplement DevSecOps tooling, processes and procedures to promote rapid iteration and reliable delivery of new and updated featuresDeliver quality work in an agile delivery model within a team environmentShare your work and engineering best practices across the organizationDesign, develop, and operate agentic workflow infrastructure, including orchestration pipelines, tool-calling frameworks, and multi-agent coordination systems that power CAI Parsable’s AI-driven platform capabilitiesEstablish platform patterns and guardrails for integrating LLM-based agents into production services, including prompt management, context window optimization, and safe tool executionBuild and maintain MCP (Model Context Protocol) servers and API integrations that expose CAI Parsable’s platform capabilities as tools and context sources for AI agentsEvaluate and adopt emerging agentic tooling, frameworks (e.g., LangGraph, AutoGen, CrewAI), and AI model APIs to accelerate delivery and maintain competitive platform capabilitiesWhat We’re Looking For8+ years experience delivering customer-facing platforms at scale5+ years experience architecting, building and releasing production-grade within a SaaS environment5+ years experience developing backend services capabilities leveraging Go and/or Node (Typescript)Demonstrated, hands-on mastery of the AWS suite of tools including Lambda, API Gateway, AppSync, EventBridge, ECS, S3, DynamoDB, DocumentDB, and AuroraDBDeep experience building product capabilities in a microservices architectureAbility to assert and defend opinions on the merits of differing solutionsAbility to clearly explain technical concepts to non-technical audiencesHands-on experience designing and deploying agentic AI workflows, including multi-step reasoning pipelines, tool-use patterns, and autonomous agent orchestration in production environmentsProficie