Call Center Investigation Specialist

Role OverviewThis position will take a high volume of inbound calls to process a paperless health insurance subrogation caseload by investigating potential cases and pursuing med-pay, no-fault, liability, and workers' compensation recoveries. The work environment is team-orientated, and the incumbent will coordinate efforts with other members of the subrogation team to maximize recoveries.What You Will DoFollow client specific procedures and guidelines, adapt to process changes, identify and develop subrogation opportunities, research and request case information, place parties of interest on notice, and pursue worker's compensation, first and third party, med-pay coverage and no-fault recoveries.Why It Might Be a FitThe successful individual in this role must be open to feedback, teamwork, and show a keen interest in contributing ideas to improve existing departmental processes. The position requires strong organizational and time management skills, ability to work independently and as part of a team, and working knowledge of Microsoft Word, Excel, and internet research skills.RequirementsMinimum high school diploma and one (1) year experience in an analytic or claims environmentBachelors' degree in a relevant field is strongly preferredRequired licensures, professional certifications, and/or Board certifications as applicableDeveloped customer service skillsStrong organizational and time management skillsAbility to work independently and as part of a teamWorking knowledge of Microsoft Word, Excel, internet research skillsBenefitsMedical, dental and vision coverage with low deductible & copayLife insuranceShort and long-term disabilityPaid Parental Leave401(k) + matchEmployee Stock Purchase PlanGenerous Paid Time Off – accrued based on years of service10 paid company holidaysTuition reimbursementFlexible Spending AccountEmployee Assistance ProgramSick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar yearOriginally posted on Himalayas