Technical Support Engineer

Technical Support Engineer – L3 / Senior Fully remote – ONLY South African ApplicationsAzure | VMware / Hyper-V | AI Enablement - If complex outages don't scare you and AI excites you, this is your role.Welcome to NetsuritWe're Netsurit — a global MSP helping businesses grow, scale, and stay secure without drowning in IT noise.Our mission:Support the dreams of the doers, that personifies a culture that genuinely supports your personal and professional goals.At Netsurit, you'll work at the sharp end of modern IT — solving real infrastructure challenges while helping clients adopt cloud, automation, and AI-driven solutions. We're looking for a Technical Support Engineer to join our US-focused team, supporting clients primarily based in the United States. This is a senior, hands-on role where you're trusted to lead, improve, and modernize, not just keep systems running. You'll work across Microsoft 365, Azure, virtualization, and emerging tools like Microsoft Copilotto deliver smarter, more secure environments that drive real business outcomes.If you want to build the future of ITwhile still getting your hands dirty, you're in the right place.What You GetExposure to enterprise and international clientsReal-world experience with modern cloud, security, and AI-enabled ITA company that invests in certifications and career growthA culture that truly supports your personal and professional dreamsThe RoleAs a IT Services Consultant, you'll be a trusted technical authority responsible for:High-end cloud, infrastructure, and security deliveryComplex troubleshooting, consulting, and project executionProactive improvements across client environmentsTechnical leadership and mentorship within the teamYou'll work across Microsoft Cloud, virtualization, networking, and security, while helping clients adopt automation and AI-enabled workflows.This role requires working US business hoursand being open to dynamic shifts, including occasional weekend work, depending on client needs.What You'll DoDesign and implement cloud, infrastructure, security, and modernization projectsDeliver proactive and reactive support across Netsurit's client basePerform infrastructure and security assessments with clear recommendationsBuild and maintain high-quality client documentationOwn and contribute to:Incident ManagementProblem ManagementService RequestsChange ManagementApply ITIL and ITSM best practicesYou'll work extensively withMicrosoft 365 / Office 365Microsoft AzureVMware and Hyper-VIdentity, security, backup, and resilience solutionsYou'll design, support, and troubleshootTCP/IP, VLANs, firewalls, switches, and routersSecure hybrid and cloud environmentsRansomware and malware protection strategiesWhat We're Looking ForMust Have5+ years' experience in IT, infrastructure, or MSP environmentsStrong Microsoft Cloud experience (Microsoft 365 and Azure)Proven experience with:VMware / Hyper-VNetworking and security fundamentalsFortiGate / Fortinet firewall experience is required Solid understanding of ITIL / ITSMExcellent troubleshooting and problem-solving skillsStrong client-facing and interpersonal skillsExcellent English communication skillsAbility to work US hours (4pm – 1am), with flexibility for dynamic shifts and weekendsReliable connectivity and redundant power suitable for remote production workBonus Points ForAutomation or scripting experienceHands-on use of AI tools (Microsoft Copilot, Power Automate, AI workflows)Cloud optimization and modernization projectsConsulting or MSP backgroundA strong continuous learning mindsetThe Kind of Person Who Thrives HereYou take ownership of outcomes, not just tasksYou enjoy working directly with US-based clientsYou're curious about AI and automationYou communicate clearly and confidentlyYou want to grow into higher-level consulting, architecture, or leadershipArtificial Intelligence Innovation: Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team thats shaping the future of AI-powered innovation.Note to Agencies: Principals only. No recruiters, no agencies, no unsolicited services.Originally posted on Himalayas