Amazon Reimbursement Specialist

Job DescriptionPriorityChef is a growing kitchenware brand focused on creating high-quality, thoughtfully designed products for home cooks and everyday use. As we scale, protecting our margins through precise inventory reconciliation and reimbursement recovery is critical to our profitability. We are bringing this function fully in-house to accelerate recovery timelines, reduce vendor costs, and build institutional knowledge.We are looking for a detail-obsessed Amazon Reimbursement Specialist to own end-to-end recovery of funds owed to Priority Chef by Amazon FBA. This includes lost and damaged inventory, customer returns, warehouse discrepancies, inbound shipment shortages, and fee errors. You will work directly in Seller Central and our internal reporting tools to identify, file, and follow up on reimbursement cases every single day — not once a month.ResponsibilitiesAudit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee correctionsOpen, track, and escalate reimbursement cases in Amazon Seller Central across all claim types: CustomerReturn, Damaged_Warehouse, Lost_Warehouse, Lost_Inbound, Lost_Outbound, CustomerServiceIssue, ReturnAdjustment, FeeCorrectionMonitor case statuses and follow up aggressively until resolved — no case left staleReconcile units found (added back to inventory) against units reimbursed to avoid double-counting and ensure net recovery accuracyMaintain a live reimbursement tracker by claim type, unit count, dollar amount, and case statusProduce weekly and monthly summary reports (by reason code and total recovery) for leadership reviewIdentify patterns in loss drivers and surface findings to the operations team to reduce future exposureRequirementsMust Have:1+ years of hands-on Amazon Seller Central experience, with direct FBA reimbursement case managementStrong understanding of Amazon FBA inventory flow: receive, store, pick/pack, ship, returnProficiency in Excel or Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data reconciliation)High attention to detail — you catch the $0.01 discrepancy and the 428-unit gapProactive communicator: you surface issues before they become problemsAbility to manage a high volume of open cases simultaneously without losing trackBenefitsBenefits:FULL TIME REMOTE WorkRequired 4hr overlap hours with Bangkok Time (other 4 hrs flexible)$1,000 per monthPaid leave and additional perksOpportunities for continuous learning and growth, especially in e-commerceRecruitment Process:Aptitude and Personality TestExcel TaskScreen Recorded Amazon TaskVideo Interview with Operations ManagerVideo Interview with CEOOriginally posted on Himalayas