Senior Learning Experience Designer

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?We're looking for a consultative, business-first learning designer to join our Learning & Development team as a Senior Learning Experience Designer.Mission Lane is growing, and so is the ambition of what we want our people to be able to do. We're investing seriously in the behavioral and soft-skill development that helps our teams grow as the business scales. We need someone who can take a signal from the business, build the right solution, run it, and come back with proof of improvement.The impact you'll make:You'll work with operations directors and senior leaders across the enterprise, diagnosing what our teams need to grow and building the solutions to get them there. You own the full arc, from the first stakeholder conversation all the way to a result you can point to. By the end of your first year, you'll have built real relationships across the business, spotted high-value development opportunities, and delivered something worth being proud of: clear, measurable improvement in how teams work together and show up for customers.Day-to-day, you'll be:Running needs and task analyses to understand what the business needsBuilding across modalities: facilitator guides, participant workbooks, ILT decks, Articulate Storyline courses, job aids, and hybrid approaches, whatever the situation calls forPartnering with directors and senior ICs as a trusted design advisor (rather than a request-taker)Using AI tools to move faster by prototyping outlines, drafting storyboards, and generating assets, so you can spend your time on the work that requires your expertiseKeeping our content library accurate and current as the business evolvesFacilitating pilot sessions as new material launches and stepping in for ongoing courses when needed.Mentoring other designers and helping set the design and creative standards for the teamYou'll thrive in this role if:You've had the "wait, does this actually need a course?" conversation more than once, and the answer changed the projectYou pick up the phone. The business is busy, and five minutes on a call beats a three-day Slack threadYou've designed for operations before: people with real targets, real metrics, and high standards for how they serve customersYou move before you're asked. You see something that needs to exist, you figure out the case for it, and you get startedYou bring a portfolio where at least one piece has a full story: design, delivery, and a result worth talking aboutMinimum Qualifications:5+ years of hands-on corporate instructional design experienceBachelor's or master's in Instructional Design, Adult Education, Educational Technology, or equivalent experience.Extensive ILT design experience, including facilitator guides, participant workbooks, and classroom activities built for adult learners in corporate environmentsProven ability to own large-scale design projects from kickoff through rollout with minimal oversight; you manage the timeline and the deliverablesExpert-level proficiency with eLearning technology (such as Articulate), plus working knowledge of audio and video editingA real command of adult learning theory and instructional design models, with the practical sense to know when to apply what in a fast-moving environmentHands-on experience using generative AI tools in your design process: prototyping outlines, building storyboards, creating multimedia assetsExperience designing across the full range: operational skills, business skills, individual contributor development, and leadershipA portfolio that shows you can take complex content and make it land across multiple formatsAbility to travel as required, approximately 4-6 times per year.Preferred Qualifications:ATD Master Instructional Designer certification or CPTDBackground in financial services, fintech, or other high-volume operations environments where learning has a direct impact on customer experienceCompensation:Annual full-time starting base salary range: $95,000 - $124,250This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment.About Mission Lane:Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarte