Customer Care Representative

Overview: World Travel Holdings is seeking **Customer Service Representatives** who are passionate about helping others and thrive in a fast\-paced, virtual environment. In this role, you’ll handle inbound service and reservation calls with a focus on one\-call resolution—ensuring every customer interaction is efficient, positive, and memorable. **What We Offer*** **Pay:** $15/hour plus bi\-weekly incentives. * **Training:** Paid initial training and ongoing development to support your growth and success. * **Equipment:** We’ll provide you with the computer equipment and headset needed to work remote. * **Support:** Our internal support team is available real\-time to help you be successful. * **Benefits:** Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more. * **Travel Perks:** Experience the industry through discounted cruises, access to travel agent rates, and more. **About the Company** World Travel Holdings is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people‑focused culture with a strong commitment to employee engagement and remote work. Learn more: WorldTravelHoldings.com Responsibilities: **Key Responsibilities*** Handle 2–3 inbound service and reservation calls per hour with efficiency and professionalism. * Accurately process requested changes to existing reservations in a timely manner. * Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience. * Utilize available resources to efficiently handle customer requests independently and accurately. * Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer. * Remain accessible and responsive via phone, email, and chat during scheduled work hours. * Consistently meet or exceed performance goals and maintain productivity standards. * Engage in team meetings and training to build knowledge and stay informed of company initiatives. Qualifications: **Qualifications*** **Schedule Adherence:** Reliable and available to work a full\-time schedule between 35\-45 hours/week based on business needs * **Service\-Oriented:** Ability to consistently deliver exceptional customer service by resolving issues efficiently, aiming for one\-call resolution, and maintaining a high level of attention to detail. * **Tech Savvy:** Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office. * **Communication:** Ability to communicate through all mediums (verbal, listening, written) and confidence to make outbound, follow\-up calls to customers. * **Receptive:** Open to receive coaching feedback through regular meetings and apply learnings. * **Dexterity**: Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each schedu