Amazon Account manager

ABOUT THE ROLEYou're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on.You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard.WHAT YOU'LL OWN1. Listing Content & SEO Keyword research, title and bullet copy, A+ content body text, backend search terms Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads CTR and conversion rate A/B testing, indexation and keyword tracking reports Phase 1–4 SEO strategy, competitor research, and keyword placement files 2. Creative & Image Management Develop main image optimization ideas and write clear design briefs for the GD team Review designer output, coordinate revisions, and upload finals to Amazon Manage A+, Premium A+, and Brand Store design end-to-end 3. Account & Catalog Management Day-to-day Seller Central operations across all assigned accounts Resolve suppressed ASINs, catalog errors, and Seller Support cases Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health 4. Client Management Handle technical queries and operational updates; always keep the Brand Manager looped in Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies Run SKU-level profitability analyses and surface margin improvement opportunities 5. Graphic Designer Coordination Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront Provide clear briefs with reference images and communicate client expectations precisely Review designed assets, coordinate revisions, and obtain client approval before uploading 6. Task & ClickUp Management Keep daily capacity workload up to date in ClickUp every single day After every meeting, ensure all action items are captured as tasks with due dates Flag blockers immediately — never let missed goals go unaddressed 7. Growth & Strategy Develop growth strategies aligned with client goals; share recommendations with the Brand Manager Coordinate with PPC on keyword lists, TACoS targets, and campaign performance Implement at least one category-specific strategy per quarter (out-of-the-box thinking required) 8. Reporting & Documentation Submit daily check-ins and weekly summaries Build and maintain SOPs for AM-related processes Maintain task records and client data on Airtable and Google Drive HOW YOU'LL BE MEASUREDYou'll be evaluated across five dimensions — and you'll always know exactly where you stand.Client Health & Retention Zero client churn — the target, every quarter Sub-8-hour average response time to client emails and Slack NPS and client satisfaction: clients feel known, heard, and valued Revenue & Growth Month-over-month and year-over-year revenue growth across managed accounts TACoS trend: maintaining or improving while scaling revenue Buy Box % maintained and improved on key ASINs Listing & Content Quality Number of listings improved per month (copy, images, A+ content) Measurable CTR and CVR lift from listing changes Suppressed and error listings resolved promptly Operational Discipline 90%+ ClickUp task completion rate — overdue tasks target: zero Daily check-ins submitted on every working day At least one automation or AI project implemented per quarter Initiative & Leadership Proactive recommendations to clients: pricing, launches, deals, channel strategy SOPs created, templates built, team knowledge shared New Amazon knowledge demonstrated weekly in Pod meetings RequirementsWHO YOU AREYou're not a task-ticker. You're an operator who thinks like a strategist, communicates like a pro, and takes pride in accounts running flawlessly. You spot problems before clients do. You bring answers, not just questions. You want to grow — and you're willing to put in the daily work to get there.✓ Hands-on Amazon Seller Central experience✓ Strong written communication — clients never feel left in the dark✓ SEO knowledge: keyword research, listing copy, indexation✓ Organized, deadline-driven, zero-ghost policy on client messages✓ Excited by AI tools and automation — not intimidated by them✓ Comfortable managing 10–12 accounts and coordinating a Graphic Designer's daily workload✓ Proactive by nature — you surface opportunities, not just status updates TOOLS YOU'LL MASTERAmazon Seller Central · Helium 10 · Data Dive · ClickUp · Slack · Notion · Claude AI · Google Gemini · Figma · MyRealProfit · tl;dv · Listing Optimizations AI · Google Workspace · Airtable · ZoomMastery of each tool is non-negotiable. Tutorial and onboarding videos for all tools must be completed before your start date.BenefitsWHY GIGABRANDSOUR CORE VALUESThese are operating principles, not wall art. Every