Director of Service Delivery

Department: OperationsReports To: VP, OperationsPOSITION SUMMARYThis position will manage a high-performing team responsible for the end-to-end delivery of complex fiber infrastructure projects. Candidates should have hands-on experience managing dense (250+ node) metro fiber networks and/or long haul (>400 mile) fiber networks including management of complex federal, state and local regulatory requirements and acting as a client-facing representative for Vero. RESPONSIBILITIESRecruiting, management, and professional development of a high-performing operations team, including project managers and coordinators. You will champion a culture of accountability and continuous improvement.Identification, bid management & contract negotiation with environmental, OSP engineering, and OSP construction vendors.Project management of multiple projects including establishing project schedules, maintaining project budgets, running regular project calls.Oversight of environmental, OSP engineering/construction firms, project reporting and rapid resolution of project roadblocks. Act as a primary operational partner for key accounts. You will be responsible for high-stakes client relationships, leading critical project communications, business reviews, and proactive resolution strategies.Validation and approval of vendor invoices.Serve as an escalation point for both internal and external stakeholdersServe as a strategic technical lead for OSP operations, ensuring that complex fiber builds—from engineering and permitting to splicing and testing—are executed with process rigor, vendor accountability, and transparent project milestones.Support build cost estimates and delivery timelines for the sales team.Drive operational maturity by designing and refining scalable processes for service delivery lifecycles; identify and eliminate systemic bottlenecks to improve speed-to-revenue.REQUIRED QUALIFICATIONS10+ years of operational leadership experience in high-stakes environments, with deep expertise across the full Outside Plant (OSP) infrastructure lifecycle.Proven ability to lead, coach, and retain high-performing internal teams; experience managing people managers is highly desired.Executive-level written and verbal communication skills, with extensive experience presenting to external clients and internal leadership.Comprehensive knowledge of the end-to-end project lifecycle, including utility engineering, complex permitting and construction from initial design through final service delivery.Strong planning skills and ability to develop detailed project schedules and manage work activities to ensure timely completion and mitigate project risksDevelopment, management, and demonstrated command and control of large capital budgetsThorough understanding of fiber network cost structure and ability to identify and achieve costs savingsUnderstanding of fiber engineering and documentation standards and principlesStrong background in Google Suite (Sheets, etc.), Google Maps, Google Earth, SmartsheetPREFERRED QUALIFICATIONSBS degree preferredGIS mapping and data manipulation experience preferredJOB DETAILS AND PHYSICAL REQUIREMENTSThis role requires occasional travel up to 20% of the time for activities such as out-of-town meetings, training, or outreach activities.Must be authorized to work in the United States.This is a management position.This is an Exempt position.This is a Full-Time position.This is a Remote position within the United States.The schedule for this position is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for an extended period of time.COMPENSATION AND BENEFITSBase pay is paid at an annual salary rate. The range for this position is $135,000 to $155,000 depending on experience.Target annual bonus for this role is 20%.Paid life insurance, short-term disability insurance, paid medical plans, PTO, holidays.Dental and vision options.401(k) with match.ABOUT VEROVero was founded in 2017 with a focus on bridging the digital divide by serving schools and libraries in unserved and underserved areas. We have also established a fiber to the premises business that directly serves residential and small business customers in underserved regions. In addition, we now serve a small subset of large business and wholesale customers - which we typically use as a springboard for our consumer focused services for underserved communities. Our management team brings decades of experience in building and operating fiber networks for various customer segments, including residential, business, and wholesale clients. NOTICESVero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homel