Merchant Services Specialist, New Verticals

About the TeamThe New Verticals team is part of DoorDash’s new exciting initiatives. As DoorDash grows to be a market leader in on-demand restaurant delivery, the opportunity is clear for new horizons and new products to expand this leadership. New Verticals Grocery and Retail is at the forefront of the logistical response to the COVID-19 pandemic, and this team is on the cutting edge of this new product. Our catalog launch and catalog update experts will be shaping and informing the process of building and maintaining inventory catalogs for some of our most valued grocery and retail partners as they expand their footprint in this new offering across the country. Our onboarding experts will ensure that the Non-Rx merchants are being onboarded with the correct features and have specific support on the Mx Services team. With this team, you’ll work with gift shops, florists, grocers, liquor stores, and many different retailers!About the RoleThe New Verticals team is divided into 3 sub teams.On the Catalog Launch and Catalog Updates team, you will be working with large amounts of inventory data provided by our new grocery and convenience partners to best prepare them for launch on the platform or updating their current catalog. You will own and collaborate on catalog building, updating, and process development + improvement.. You’ll become an expert in our Grocery product taxonomy and how to make a large amount of inventory data fit with our pre-existing layout to make shopping convenient and fun for DoorDash Consumers.On the Onboarding team, you will be working with these new merchants and ensure that their onboarding experience is as smooth as possible. You will onboard stores on a specific user intelligence and apply the correct settings to a store so they can be on our platform. You will also interact with Merchants to provide white glove service and create a strong relationship with our New Verticals Merchants when it comes to menu, pictures or tablets.You’re excited about this opportunity because you will…Work directly with one of DoorDash’s newest and most exciting productsBuild and shape what success will look like for the New verticals Specialist roleGive input and improvement suggestions to multiple new and developing processesHelp scope plans for other New Verticals soon to come to the team and the companyWe’re excited about you because…You’re self-sufficient and self-motivated; you thrive as an independent contributor but also appreciate the input and collaboration that a team setting offers. You love projects and enjoy seeing something through start to finish and owning every aspect of it along the wayYou have a strong understanding of Google Sheets/Excel formulas and like finding ways to simplify working with large amounts of dataYou want to work cross-functionally with other employees and teams that you may not have worked with beforeYou have a strong commitment to building and supporting a trusting team culture; relying on your teammates for help and guidance, and providing insight when they need it, is your strong suitApplications for this position are accepted on an ongoing basisCompensationActual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.To learn more about our benefits, visit our careers page here.See below for paid time off details:For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).The national base pay range for this position within the United States, including Illinois and Colorado.$20.80—$30.60 USDAbout DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are lookin