Field Service Technician

About Us:Alliance Machine Systems International, LLC is a privately held company with over 35 years of history dedicated to providing corrugated box manufacturing machines and services to the changing industry. As the paperboard packaging industry's premier global supplier of productivity-enhancing process machinery and systems, we supply innovative designs, intelligent automation, and optimized workflow, coupled with highly responsive parts and service support. Our United States and Europe based engineering, manufacturing, sales and service operations provide a global support system covering the full product portfolio of Alliance, Serco, TEI, ASC, Pallmac, J&L and Tanabe machines.Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.Job Description:Position Summary:Provide professional project management, equipment installation, maintenance, troubleshooting, and customer support services for a complete range of our machines and products. Demonstrate excellent technical, customer service, and communication skills on the job. Train customer employees in fundamental operation and maintenance procedures for Alliance/Systec equipment. Searches for opportunities to improve company products, generate revenue, and provide value to the customer with the company’s ultimate good and reputation in mind.Responsibilities:TravelIndependently travel to customer sites to perform equipment service, installation work, and training - demonstrating a thorough understanding of the fundamentals of customer service. Able to effectively make all travel arrangements - working directly with the travel agents, airlines, rental car companies, etc.Travel is estimated around 75% of the time.Installation & ServiceInstalls equipment and associated machinery as required by customer to interface with new or existing production line equipment.Service calls – which include troubleshooting, electrical/control work, conducting system audits, preventive maintenance, rebuilds, retrofits, and system training.Excellent customer service - representing the corporation in a professional manner that builds customer loyalty and creates future sales opportunities.TroubleshootingWide variety equipment start-up and design problems during customer installations – as well as internal debug and acceptance testing.PLC and HMI programming logic independently and/or with Engineering on field related problems.Utilizing your internal resources.Project ManagementServes as on-site supervisor/project manager for the installation and training of Alliance equipment.Establishes a professional rapport with customer at project location – be the single point of contact.Assists in the development of installation and training schedules.DocumentationCompletes all required documentation accurately and within established time periods following established company and department procedures. Provides reports - outlining process improvement (production, documentation, machine, etc.)Customer Acceptance TestingPerforms machine acceptance at factory for machines ready for shipment - to include identifying defects and corrections necessary for acceptance and obtains signed acceptance certificate. Elevates issues to immediate supervisor when necessary.TrainingAchieve and maintain technical proficiency to a level capable of assisting in the training and skills development of new Field Technicians. Coach and model behavior for new Field Technicians. Train new Field Technicians on company specific troubleshooting methods and tools.Demonstrate profound understanding of all machinery, components, control systems, PLC programs - and overall sub-system interactions of Alliance equipment.Contribute to the development of operator and maintenance training sessions at customer locations.Trains customer personnel on equipment functions, safety features to include safe working techniques, machine operation, operator interface devices, service requirements, accessibility, spare parts, use of operator manual, and technical support phone numbers.Customer Telephone SupportProvide customer telephone support for technical issues.Recommend solutions - seeking assistance as required from other field technicians, the Engineering Department, system experts, and/or the Service Manager.Participate in the After Hours Emergency Call Program including maintaining the Inbound Call Service log during that time.Procedures, Resources and ToolsStays knowledgeable in safe working practices with mechanical, electrical, controls, and hydraulic systems - and adheres to all company and customer requested safety policies and proced