Client Communications and Enablement Specialist

The Client Communications and Enablement Specialist partners closely with the Senior Vice President of Client Technology and Experience, Implementation and Change Management teams, Director of Client Communications, and cross\-functional stakeholders to support the successful communication and adoption of strategic initiatives, technology solutions, process changes, and company updates across the organization's portfolio of companies. This role is responsible for translating complex information into clear, engaging, and actionable communications, training materials, and operational resources for internal teams, clients, residents, and board members. The Specialist develops and maintains scalable content, tools, and learning resources that support consistent messaging, drive user adoption, and enable successful execution of client communication and implementation strategies. **RESPONSIBILITIES** * Support the development and execution of client communication materials based on established strategies and rollout plans across the organization’s portfolio of companies * Draft and produce emails, announcements, guides, and supporting content for internal teams, clients, residents, and board members * Deliver accurate, high\-quality information about products, services, and company updates to clients, tailoring messaging for different audiences, brands, and companies while maintaining overall consistency and quality standards * Help scale communication efforts by creating reusable templates and resources that can be leveraged across multiple companies * Build and update training videos and materials for client and resident technology initiatives based on established implementation and change plans * Maintain a centralized, well\-organized library of resources so teams can easily access the most current materials * Support updates to client\-facing websites and portals * Update and refine materials based on real\-world usage and evolving needs * Support standardization of processes through well\-designed, accessible resources **REQUIREMENTS** Qualifications / Requirements * Bachelor's degree in Communications, Marketing, Public Relations, Business Administration, Education, Organizational Development, or a related field; equivalent experience may be considered * 3\-5\+ years of experience in client communications, training and enablement, customer success, change management, communications, or a related role * Exceptional written and verbal communication skills with the ability to translate complex concepts into clear, user\-friendly content * Experience creating communication materials for multiple audiences, including clients, customers, residents, internal teams, and executives * Experience developing training materials, user guides, knowledge base articles, videos, job aids, and other learning resources * Strong attention to detail with proven ability to manage content accuracy, consistency, and version control * Excellent organizational