Customer Solution Architect - EMEA

Who are Tyk, and what do we do? The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.Our MissionTyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.Total flexibility, default remote, radical responsibilityWe offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. If this sounds like an environment that you believe could work for you then read on to find out more.The role:At Tyk, customer success is a first-order priority. As a Customer Solution Architect, you’ll act as the technical owner of customer success post-sale, helping customers onboard successfully, deploy Tyk effectively, and realise long-term value from the platform.As a Customer Solution Architect (CSA) at Tyk, you are the technical owner of customer success post-sale. You work closely with Account Managers to ensure customers onboard effectively, deploy Tyk successfully, and realise tangible value from the platform.This is a hands-on, customer-facing role. You go deep technically, build trusted relationships with customer engineering teams, and proactively identify ways to improve adoption, architecture, and long-term outcomes.Customer success is a first-order priority at Tyk. We operate with clear ownership and strong handoffs, while valuing judgement and initiative over rigid role boundaries. You’re expected to step in when it materially improves customer outcomes or unblocks progress - and to do so in a way that reinforces long-term ownership and scalability Here’s what you’ll be getting up to:Own the technical onboarding journey from post-sale through to production readinessAct as a trusted technical advisor to customer engineering teamsGuide customers on architecture, best practices, and long-term platform adoptionTroubleshoot technical and production challenges alongside customersDeliver workshops, enablement sessions, and technical guidanceIdentify adoption risks and proactively drive successful outcomesPartner closely with Account Managers to support strategic accounts and expansion opportunitiesCollaborate across Presales, Support, Product, and Engineering to improve the customer experienceRequirementsHere’s what we’re looking for:Strong hands-on experience with APIs, distributed systems, and cloud-native architecturesExperience working directly with technical stakeholders, including engineers and architectsAbility to explain complex technical concepts clearly and pragmaticallyConfident leading technical discussions, onboarding engagements, and architecture reviewsStrong troubleshooting and problem-solving skills in production environmentsHigh ownership mindset with strong judgement and initiativeComfortable working in fast-moving, collaborative environments focused on impact over bureaucracyWillingness to travel when requiredBenefitsHere’s why you should join us:Everyone has unlimited paid holidays. We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.Employee share schemeGenerous maternity and paternity leaveVolunteering DaysCompany retreatsEmployee Wellbeing platformWe all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!Our values tell the story of Tyk - here’s how:It’s ok to screw up! We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!The only stupid idea, is the untested one! It’s in our DNA - starting a business with founders 12 hours apart, giving our gat